What Is It?
Virtual Desktop Infrastructure (VDI) also known as Desktop as a Service (DaaS) is our Universities next generation of computer labs. These virtual desktops and applications are hosted by a remote service over the internet. This allows students to access certain labs or software, any time, any where, from any device and reduce the need to be on campus to access a computer lab.
After logging in to the platform and following the directions below, you will find Engineering's most common applications published on the application tab. Please use these applications here if this is what you're looking for. If you do not see the application you typically would use in your computer lab, you may click on the Desktops tab and logon to the COE - Open Lab virtual desktops. This is a replica of our ENG 390 lab where you will find we have preloaded as much software as possible into these virtual desktops.
Requirements for College of Engineering VDI Service?
Each semester, All enrolled Engineering students are added to access groups. These access groups provide engineering students access to the applications and desktops available to them in VDI.
How To Access VDI?
1. Visit https://desktop.sjsu.edu
2. Enter your SJSUOne user name and password
3. Select which application or computer lab you would like to access.
4. If this is your first time accessing this environment, you will be prompted to install the Citrix Receiver. Accept the default options and complete the installation. This allows for a better user experience with this environment and allows you to connect your computer storage drives to this environment so you can open and save files from a USB drive.
Where to go for help?
If you are having any problems connection to the VDI environment you may call the Engineering IT helpdesk at 408-924-6564 during the business hours from 8:00 AM to 5:00 PM. For after hours support, please submit a helpdesk ticket to the College of Engineering iSupport queue and a tech will respond the following morning.
If you would like to see an application made available in this environment, please discuss this with your professor and have them submit a request to the College of Engineering IT team and we can further discuss this possibility with them.
Good to know Info About This Environment
- This environment is considered non-persistent. This means whatever data you save in this environment will not be kept. Please save any files you need to a cloud solution or via a USB storage device.
- If you log off and forget to save data off the computer, you have a 30 minute window to log back in to regain access to your virtual desktop. After 30 minutes your profile will be deleted and there is no way to recover your data.
- There is currently no limit on session length when the session is active. However, after 30 minutes of no activity, your session will be closed to help manage our shared license count of this environment.
- Some applications do have limited seats available. This is due to a restricted license counts. Matlab is one of these applications. If you get a message that no license is available, you will need to try back again later.
- Sometimes we find the Citrix Workspace Plugin fails to install on your first connection. If you find you are unable to launch any application or virtual desktop, you can manually download the latest release of Citrix Workspace for Windows or Citrix Workspace for Macs by clicking on the links.
- If you are using a Mac, please use Google Chrome as your web browser. We have found that Safari is not very compatible with Citrix Workspace.