B.S. in Hospitality, Tourism & Event Management Program Learning Outcomes

The Department of Hospitality Management offers a Bachelor of Science degree in Hospitality, Tourism & Event Management. Upon completion of the degree requirements, students will be able

• To interpret the fundamental principles of essential hospitality and tourism business functions,
• To demonstrate professional behavior and competencies in customer service,
• To develop a range of leadership skills and abilities such as motivating others, leading changes, and resolving conflict,
• To communicate effectively in oral and written communication,
• To analyze and solve problems, using appropriate tools and technology,
• To recognize the challenges and opportunities of working effectively with people in a diverse environment.
  
  

Map of Department of Hospitality Management program learning outcomes (PLOs) to University ​Learning Goals (ULGs)

	PLO #1: Fundamental hospitality and tourism business principles	PLO #2: Discipline Specific Knowledge--Customer service	PLO #3: Leadership	PLO #4: Communication	PLO #5: Problem solving, critical thinking	PLO #6: Awareness of global diversity
San Jose State University graduates will have developed:	To interpret the fundamental principles of essential hospitality and tourism business functions	To demonstrate professional behavior and competencies in customer service	To develop a range of leadership skills and abilities such as motivating others, leading changes, and resolving conflict.	To communicate effectively in oral and written communication	To analyze and solve problems, using appropriate tools and technology	To recognize the challenges and opportunities of working effectively with people in a diverse environment.
Specialized Knowledge:
Depth of knowledge required for a degree, as identified by its program learning outcomes.	xxx	xxx
Broad Integrative Knowledge:
Mastery in each step of an investigative, creative or practical project (e.g. brainstorming, planning, formulating hypotheses or complex questions, designing, creating, completing, and communicating).					xxx
An understanding of the implications of results or findings from a particular work in a societal context (e.g. social or economic implications of a scientific finding).	xxx				xxx
Students graduating with a baccalaureate degree will have demonstrated an understanding of critical components of broad academic areas, the arts, humanities, social sciences, and sciences and their integration.					xxx	xxx
Intellectual Skills:
Fluency in the use of specific theories, tools, technology and graphical representation.				xxx	xxx
Skills and abilities necessary for life‐long learning: critical and creative thinking, effective communication, conscientious information gathering and processing, mastery of quantitative methodologies, and the ability to engage effectively in collaborative activities.			xxx	xxx	xxx
Applied Knowledge:
The ability to integrate theory, practice, and  problem‐ solving to address practical issues.	xxx	xxx			xxx
The ability to apply their knowledge and skills to  new settings or in addressing complex problems.	xxx	xxx			xxx
The ability to work productively as individuals and in groups			xxx	xxx
Social and Global Responsibilities:
The ability to act intentionally and ethically to address a global or local problem in an informed manner with a multicultural and historical perspective and a clear understanding of societal and civic responsibilities.			xxx			xxx
Diverse and global perspectives through engagement with the multidimensional SJSU community.				xxx		xxx