Program Learning Outcomes
B.S. in Hospitality, Tourism & Event Management Program Learning Outcomes
The Department of Hospitality Management offers a Bachelor of Science degree in Hospitality, Tourism & Event Management. Upon completion of the degree requirements, students will be able
- To interpret the fundamental principles of essential hospitality and tourism business functions,
- To demonstrate professional behavior and competencies in customer service,
- To develop a range of leadership skills and abilities such as motivating others, leading changes, and resolving conflict,
- To communicate effectively in oral and written communication,
- To analyze and solve problems, using appropriate tools and technology,
- To recognize the challenges and opportunities of working effectively with people in
a diverse environment.
Map of Department of Hospitality Management program learning outcomes (PLOs) to University Learning Goals (ULGs)
PLO #1: Fundamental hospitality and tourism business principles | PLO #2: Discipline Specific Knowledge--Customer service |
PLO #3: Leadership |
PLO #4: Communication |
PLO #5: Problem solving, critical thinking |
PLO #6: Awareness of global diversity |
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San Jose State University graduates will have developed: |
To interpret the fundamental principles of essential hospitality and tourism business functions |
To demonstrate professional behavior and competencies in customer service | To develop a range of leadership skills and abilities such as motivating others, leading changes, and resolving conflict. | To communicate effectively in oral and written communication |
To analyze and solve problems, using appropriate tools and technology |
To recognize the challenges and opportunities of working effectively with people in a diverse environment. |
Specialized Knowledge: | ||||||
Depth of knowledge required for a degree, as identified by its program learning outcomes. | xxx | xxx | ||||
Broad Integrative Knowledge: | ||||||
Mastery in each step of an investigative, creative or practical project (e.g. brainstorming, planning, formulating hypotheses or complex questions, designing, creating, completing, and communicating). | xxx | |||||
An understanding of the implications of results or findings from a particular work in a societal context (e.g. social or economic implications of a scientific finding). | xxx | xxx | ||||
Students graduating with a baccalaureate degree will have demonstrated an understanding of critical components of broad academic areas, the arts, humanities, social sciences, and sciences and their integration. | xxx | xxx | ||||
Intellectual Skills: | ||||||
Fluency in the use of specific theories, tools, technology and graphical representation. | xxx | xxx | ||||
Skills and abilities necessary for life‐long learning: critical and creative thinking, effective communication, conscientious information gathering and processing, mastery of quantitative methodologies, and the ability to engage effectively in collaborative activities. | xxx | xxx | xxx | |||
Applied Knowledge: | ||||||
The ability to integrate theory, practice, and problem‐ solving to address practical issues. | xxx | xxx | xxx | |||
The ability to apply their knowledge and skills to new settings or in addressing complex problems. | xxx | xxx | xxx | |||
The ability to work productively as individuals and in groups | xxx | xxx | ||||
Social and Global Responsibilities: | ||||||
The ability to act intentionally and ethically to address a global or local problem in an informed manner with a multicultural and historical perspective and a clear understanding of societal and civic responsibilities. | xxx | xxx | ||||
Diverse and global perspectives through engagement with the multidimensional SJSU community. | xxx | xxx |