General Contact Information

International Student and Scholar Services (ISSS)

Location: Student Union - CPGE
Phone: 408.924.5920 

Booking an Appointment

Office Hours: Monday - Friday 9:00 a.m. - 4:00 p.m. (We will be open Monday through Thursday during the summer, from June 1 to August 3). 

Please click on the "Advisor" links below to book an advising appointment. Review the following instructions on how to request an appointment.

Appointments are mainly reserved for matriculated SJSU students and graduates on OPT/STEM OPT with an I-20 from SJSU.

If you are an admitted student and have not started your studies at SJSU, please review the  Pre-Arrival page and the FAQ for incoming international students, or email your questions to If need be, we will contact you and schedule an appointment.

New message as of July 7. At this time please do not book an appointment with an advisor to discuss the recent SEVP Broadcast message about the Fall 2020 semester. Individual advisors do not have the answers you seek. We will continue to inform you through proper communication channels of any updates and details that we receive from SEVP, CSU system, and/or the University in the upcoming weeks.

Continuing students: Complete the survey sent to you by email from the ISSS office so the University can plan the next steps.

New students: Please refer to the PreArrival FAQ. Additional information will be posted there.

Front Desk Q/A Zoom

Do you have a quick question for the ISSS front office team? If so, please join us at the following times to ask your “quick” questions: 

Starting Monday, June 8th, we will be offering the following times for “front desk” type questions:

 Monday  Tuesday  Wednesday  Thursday Friday 
8 am - 9:30 am 1 pm to 2:30 pm 8 am - 9:30 am 1 pm to 2:30 pm Not offered 
Click to join Click to join Click to join Click to join

Click onto the Front Desk Q/A Zoom Link.
Intake will be on a first-come-first serve basis. 
You will be placed in queue in a waiting room until it is your turn. 

Types of “quick” questions include:

  • Insurance
  • Travel
  • Social Security
  • Enrollment verification

Examples of general questions:

  • Which form should I complete?

  • I am not sure who to contact on campus, Can you help?

If your questions are more intricate, you will be referred to make an advising appointment.

Appointment Advising via Zoom or Telephone 

 Monday  Tuesday  Wednesday  Thursday Friday 
9:00 a.m. to 11:00 a.m. & 2:00 p.m. to 4:00 p.m.
Suzanne Pendergrass James T. Coon Linda Harris Soo-Jin Sohn No Appointments 
Linda Harris Soo-Jin Sohn Sarah Layne  James T. Coon
 Sarah Layne     Suzanne Pendergrass