Email, Calendar & Google Suite

Email, Calendar & Google Suite offers a collection of web-based communication and productivity tools with full-featured mobile device support.

Capabilities include:

• Email
• Spreadsheets
• Messaging
• Social networking
• Presentations
• Surveys
• Data storage

Users

• Students
• Faculty
• Staff

Features

• Gmail: SJSU email with unlimited storage and enhanced privacy
• Calendar: Schedule sharing and planning for individuals and teams
• Drive and Docs: Unlimited file storage plus word processing, spreadsheets and slide decks
• Google Groups: Web and email groups
• Meet/Hangouts Chat: A messaging platform built for groups
• Hangout: Instant messaging between two individuals

Requirements

Must have an active SJSUOne Account

Requesting Service

Accounts are automatically provisioned for Students, Faculty and Staff.

Guides

Getting Started

• Sign in
• Send email
• Schedule events
• Store and share files
• Collaborate
• Hold video meetings
• Power up your G Suite services
• G Suite Training Chrome Extension
• G Suite Training Extension

Google Groups 

• Getting Started
• What is Groups? 
• Google Groups Help Center

FAQ

• How do I access my email the first time?
  • 1. First-time users, begin by activating your account at SJSUOne Set/Reset Password
    2. Then, to access your email account, go to SJSU Email (SSO Login)
    3. To sign in, use your SJSUOne ID and password—the same ID and password you use to access MySJSU and the campus wireless network
• How do I get my SJSU email address?

  • After you login, you will see your email address (in upper right corner of screen) and it will use the following format:  firstname.lastname@sjsu.edu.

• Who gets an SJSU email address?

  • All active students. 'Active' students are enrolled in courses that are currently in session and these students have paid all of their fees.

• When are new SJSU email accounts created?

  • New campus email accounts are created daily. Student email accounts are created based on records we receive from Enrollment Services. Most newly accepted session students can expect their accounts to be created about 6 weeks before the beginning of their first semester.

• How long can I keep my SJSU email address?

  • While you are taking classes at SJSU, your account will be maintained. At the end of your last enrolled semester, a 1-year grace period starts, allowing you to transition off of SJSU’s system. If you re-enroll within that grace period, your 'active' status will be reestablished. At the end of SJSU’s 1-year grace period, you will receive warnings and your account will be deleted.

• What if I forget my password?

  • Campus email uses the SJSUOne password. Passwords will not be provided over the phone. If you have difficulty with your password, you can get a new password, either online or by email, as follows:

    - Online password reset: Visit SJSUOne Password Reset and answer your challenge questions

    - Manual password reset: Complete and submit an SJSUOne Account Help Form

• Are there advertisements?

  • SJSU’s email is completely ad-free. You may still receive unsolicited advertising mail (spam) in your inbox. Gmail has excellent anti-spam tools, and using them will help ensure you don’t get much spam.

Support

For email, calendar and Google Suites support, submit a help ticket.