Q&A Duo MFA For Students
How does Duo MFA work?
Two-Factor Authentication combines something you know (your username and password) with something you carry (via an app on your smartphone) to ensure that only you can log in to your SJSUOne account. After entering your username and password you will be prompted to confirm your login using your device.
Who should use Duo MFA?
All SJSU Staff and Faculty accounts are now protected by Duo. It is our goal to have all SJSU students protected with Duo by the end of May, 2021.
Setting up Duo MFA
To opt-in to Duo, visit the Student Duo Registration page and follow the instructions provided.
How long does it take for Duo MFA to be enabled after I register?
After you register, Duo should be enabled for your account within one hour. At your next login, a series of prompts will guide you through the Duo Mobile enrollment process.
- Read Duo's Guide to Two-Factor Authentication
- Duo's YouTube Channel contains instructional videos on how to take advantage of Duo MFA
Contact the IT Service Desk at 408-924-1530.
Because Duo MFA is a security service, the IT Service Desk must confirm your identity before providing assistance.
Frequently Asked Questions