Duo MFA For Students
Multi-Factor Authentication (MFA) adds a second layer of security to your SJSUOne account by verifying your identity using a second factor provided through the free Duo Mobile app. Duo can prevent someone from logging into your account, even if they know your password. Duo is completely optional, so if you'd like to get Duo MFA follow the steps below.
#1: Install the Duo Security App
To use this service, first install the Duo Security mobile app on your mobile device.
#2: Register for SJSU DUO
After you register, Duo should be enabled for your account within one hour.
At your next login, a series of prompts will guide you through the self service Duo Mobile enrollment process. The initial enrollment should be completed by logging in from a web browser on a computer, and having your phone with you.
#3: Secure Log In
Once your enrollment is complete, every time your SJSU ID and Password is requested, you will also get a notification pushed to your mobile device. Acknowledge this notification to complete the login process.
After you have enrolled in Duo, the next time you'll need to reset your password will be in two years.
Questions?
Find how Duo MFA works, who should use Duo MFA and other frequently asked questions.
Support
Contact the IT Service Desk at 408-924-1530.
Because Duo MFA is a security service, the IT Service Desk must confirm your identity
before providing assistance.
