Duo MFA For Students

Duo Password

Multi-Factor Authentication (MFA) adds a second layer of security to your SJSUOne account by verifying your identity using a second factor provided through the free Duo Mobile app. Duo can prevent someone from logging into your account, even if they know your password. Duo is completely optional, so if you'd like to get Duo MFA follow the steps below.

#1: Install the Duo Security App

To use this service, first install the Duo Security mobile app on your mobile device.

#2: Register for SJSU DUO

After you register, Duo should be enabled for your account within one hour.

At your next login, a series of prompts will guide you through the self service Duo Mobile enrollment process. The initial enrollment should be completed by logging in from a web browser on a computer, and having your phone with you.

#3: Secure Log In

Once your enrollment is complete, every time your SJSU ID and Password is requested, you will also get a notification pushed to your mobile device. Acknowledge this notification to complete the login process.

Duo Authenication on Mobile Device

After you have enrolled in Duo, the next time you'll need to reset your password will be in two years.

Questions?

Find how Duo MFA works, who should use Duo MFA and other frequently asked questions.

Support

Contact the IT Service Desk at 408-924-1530.
Because Duo MFA is a security service, the IT Service Desk must confirm your identity before providing assistance.