Classroom Support

Instructional and Meeting Spaces (IMS) provides audio visual technology support for all of our adopted classrooms.

Classrooms

We maintain and support the audio visual presentation equipment in many of the classrooms on campus.

SUPPORTED CLASSROOMS

For university lecture room scheduling please visit Academic Scheduling

Hours of Operation

Spring & Fall

Mon - Thurs: 7:30 am - 9:45 pm
Fri: 7:30 am - 4:45 pm

Winter & Summer

Mon - Fri: 7:30 am - 4:45 pm

Contact Us

Location: IRC 112 (on the South East side of the DMH building)
Phone: (408) 924 - 2867
Email: classroom-support@sjsu.edu

When You Call...

We support all Audio Visual issues in the room: Projector, Sound, and Display.
To best assist you with your urgent issue, please provide the support technician with the following information:

• Your name or SJSUone/Tower ID Number
• A quick description of your issue
• Your computer model and operating system. Examples: MacBook Pro: High Sierra or Dell Laptop: Windows 10
• Any extra equipment you are using (adapters, microphones, etc.)
• IMS will create a IT Service Desk help ticket for your issue with the in-room equipment. This allows you to send any correspondence to your assigned support technician. You will be notified once your issue is resolved.

Other Support Contacts

• A/V Equipment

  • If you need help operating any of the A/V equipment in the classrooms, contact (408) 924-2867or visit IRC 112.

    IMS will create a IT Service Desk help ticket for your issue with the in-room equipment. This allows you to send any correspondence to your assigned support technician. You will be notified once your issue is resolved.

• Wi-Fi & Network

  • If you need help accessing Wi-Fi or with your network connection, contact (408) 924-1530.

• Maintenance & Furniture

  • If you need help with heating, cooling, electrical, lighting, or furniture, contact (408) 924-1990.

• Start of the Semester Faculty Training

  • During the first week of each semester we provide in-classroom support to ensure instructors are comfortable utilizing the technology in Extended/Next Gen (one of our technologically advanced classrooms, equipped with Video Conferencing and Smart Whiteboard capabilities) classrooms. Faculty will receive and email to their SJSU address, to inquire if support will be needed during this time.

    The eCampus team holds Extended (Next Generation) Classroom training sessions prior to the beginning of the semester to ensure ease of use.

    If you have been scheduled in a Extended classroom, you must attend a training session provided by e-campus. Please visit the eCampus Workshops and Events page.

• Classroom Training

  • It is very helpful to attend training on the proper use of the classroom for a more robust teaching and learning experience. Please contact eCampus for training schedules.

    eCampus facilitates campus wide workshops and trainings for various technologies used in teaching and learning in our supported classrooms.