ParkMobile App FAQ

 

What is Parkmobile?

Parkmobile is a pay-by-phone parking application. Individuals can use Parkmobile to purchase parking, monitor the time remaining on their parking session, and even add time to the purchase remotely via their mobile device.

How do I use the Parkmobile app to park on campus?

Simply download the Parkmobile app to your smartphone, create an account, and add your vehicle information including your license plate number. You can add up to 5 license plate numbers per account. To finish, enter in a form of payment.

Once registered, enter the zone number # listed on the sign located in your parking area and choose an amount of time. Confirm the information and a countdown timer will appear tracking the time remaining on your purchase. You may extend your time remotely up to the maximum time allotted at this parking location. For additional questions, please visit the Parkmobile Online Help Center.

Where can I use Parkmobile on campus?

Parkmobile is available in all general parking areas in the South Garage (section 2J and above), North Garage (3rd Floor and above), and West Garage.  Parkmobile also available in Park & Ride and Overflow Lot.  NOTE: Short-Term parking is only valid within the zone in which it is purchased. 

What are the rates associated with using Parkmobile?

Please visit the Permit Information webpage to view all current Short-Term parking rates. There is a 0.35 cent fee per transaction for purchases on the Parkmobile app.

What payments methods are accepted?

Parkmobile accepts all major credit cards (Visa, American Express, MasterCard, Discover) as well as PayPal, MasterPass, or Visa Checkout (where available). Users can also add an additional method of payment to their Parkmobile account as a back-up payment method.

Can I edit a transaction after I select it?

Parking transactions cannot be changed after they are created, including changing or editing license plate information. If you find that you entered the incorrect license plate information, you must stop the active parking transaction and start a new transaction with the correct information.

IMPORTANT NOTE: Entering a new license plate number and starting a new session with that license plate number will be initiating another parking transaction and therefore another charge to your payment method on file.  Refunds for a mistaken transaction are not provided by Parkmobile. Please visit the Parkmobile Help Center for additional information.

Can I edit the license plate number on my account?

An existing license plate number cannot be edited. To correct a discrepancy, enter in a new license plate number and then delete the incorrect license plate.

Can I use Parkmobile if I don’t have a smartphone?

If you do not have a smartphone, you can still use Parkmobile through the automated phone system. The number you can call to pay for your parking is located on the Parkmobile sign in your parking area.  To use the service, you will need to complete a one-time registration on the Parkmobile website or by calling the toll-free number before starting your first parking session.

Can I receive text or email reminders before my parking session expires?

To receive text and/or email message reminders, simply enable these options under your alert preference settings. To view your current parking alert preferences, log in to your Personal Pages and click “Alerts & Messages” in the left hand navigation area.

The Parkmobile app is not working, who can I contact?

For app functionality, please contact the Parkmobile Customer Service Help Desk at 877.727.5932.

For more FAQs, please visit the Parkmobile Support Help Center