Training and Support

Zoom

Login to Zoom

Help

Email: ecampus@sjsu.edu
Phone: (408) 924-2337
URL: http://www.sjsu.edu/ecampus/

Zoom eCampus Resources


Google Hangouts Chat


Google G Suite

G Suite Training is a Chrome extension, offering simple and interactive lessons to get you and your organization up and running fast with G Suite. 


eCampus

Connect with SJSU eCampus for Canvas support, training on Zoom, and to discover other optional tools for learning.

Contact:
Email: ecampus@sjsu.edu
URL: http://www.sjsu.edu/ecampus/


Telephone and Network


SAMI/Filemaker

SAMI (Student Affairs Multi-Interface)/FileMaker are the Student Affairs student data report portal and data warehouse delivering admissions, enrollment, and graduation reports based on PeopleSoft student data.

Contact Information: 

  • E.M. TIC (Enrollment Management Technical Implementation & Communication)
  • Redmine for tickets and project management

Campus Communication

Contact Information: 

IT Service Desk 
Email: itservicedesk@sjsu.edu,
(408) 924-1530
Submit a Ticket Request


Identity and Authentication

The Okta Identity Cloud provides secure identity management with Single Sign-On.

DUO: Two-Factor Authentication

Contact Information: 

IT Service Desk
Email: itservicedesk@sjsu.edu
(408) 924-1530
Submit a Ticket Request

Because Duo 2FA is a security service, SJSU IT Service Desk must confirm your identity before providing assistance.