Training and Support
Login to Zoom
Zoom eCampus Resources
Google Hangouts Chat
- Get started with Hangouts Chat
- Learn Hangouts Chat basics
- Hangouts Chat cheat sheet
- 10 G Suite tips to improve communication
- 10 G Suite tips to work with remote teams
Google G Suite
G Suite Training is a Chrome extension, offering simple and interactive lessons to get you and your organization up and running fast with G Suite.
Connect with SJSU eCampus for Canvas support, training on Zoom, and to discover other optional tools for learning.
Telephone and Network
- SJSU VoiceMail User Guide [pdf]
- To Check Messages [pdf] from outside the office
- To Reply to a Message [pdf]
- To Forward a Message [pdf]
- Cisco Unified CM User Options (Self-Service Portal)
- Cisco Unity Inbox (Voice Mail)
SAMI (Student Affairs Multi-Interface)/FileMaker are the Student Affairs student data report portal and data warehouse delivering admissions, enrollment, and graduation reports based on PeopleSoft student data.
- E.M. TIC (Enrollment Management Technical Implementation & Communication)
- Redmine for tickets and project management
Identity and Authentication
The Okta Identity Cloud provides secure identity management with Single Sign-On.
DUO: Two-Factor Authentication
- Duo’s Guide to Two-Factor Authentication
- Duo's YouTube Channel. Stock full of instructional videos on how to take advantage of Duo 2FA
Because Duo 2FA is a security service, SJSU IT Service Desk must confirm your identity before providing assistance.