Given that our team members are working remotely during COVID-19, the most reliable
way to reach us is by email at email@example.com. Please include full details about your query, and allow 1-3 working days for a response.
No, please do not contact our tutors directly. They are students with busy schedules,
and they are not always working—clients must respect their time and privacy. If you
need assistance, please send an email to our general address at firstname.lastname@example.org.
During remote working, the Writing Center team is unable to return phone calls for
messages left on the campus numbers. You are welcome to leave a voice message at (408)
924-2308; however, this number is only checked twice a week, and there may be a delay
in responding to your query.
Yes, we have a student mailing list, and all SJSU students are encouraged to sign
up. If you use the following link, we will add you to the group within a few working
days. Once you are a member of the group, you will receive regular updates on our
hours of operation, changes to service, announcements, etc. Click here to sign up
Yes! For online appointments during this period, all sessions are the same length:
45 minutes. Within our online scheduling system, students can set up two 45-minute
sessions per week. If you are a graduate student working on a large project or are
an AEC student who needs the accommodation of extra tutoring time, please complete
this form by following the instructions carefully: https://forms.gle/DWszK14bu75ZtXSCA.
We can schedule one additional (third) tutoring session for you each week. However, this is dependent on our availability in WCOnline; we are unable to schedule
an additional session if there is no availability showing in that week.
This depends on when the request was submitted. We do our best to action every request
as quickly as possible; however, there is no guarantee it can be scheduled when a
request is received outside of normal operational hours (e.g., on the weekend or late
We will return to our regular schedule once SJSU has fully reopened for in-person
classes and services. Due to the evolving nature of the COVID-19 pandemic, we cannot
say exactly when that will occur, but we currently expect to offer some in-person
tutoring again in spring 2022.
Yes, we have partnered with the MLK Library to offer our new “Ask a Tutor” live chat
service. Using SSO, students can log in and ask our tutors live chat questions at
scheduled times when we have tutors available—no appointment necessary. Our website
provides more information, and the direct link to our chat system is https://library.sjsu.edu/writingcenter-chat. Note that this service can only be used for brief questions—generally concerns that
tutors can address within 10-15 minutes. If you need more intensive help, please schedule
a full-length online tutoring appointment.
We are available to assist you virtually through online tutoring sessions, conducted
through the Zoom web conferencing platform. Our online tutoring page provides all the details about online sessions; it also includes an informational
video about online tutoring.
Once you are registered and logged into the system, the next steps would be to
- select the "Online Tutoring" schedule from the drop-down options at the top of the
page; - scroll/go to the next date that has white slots that are available. (If you do not see any white slots available, this is because
all appointments are currently full.); - click on the white slot you would like to book; - complete the form and create your appointment.
To join your online tutoring session, take the following steps.
Login to your WCOnline account before the start of your session, and click on your yellow appointment box.
Click the yellow highlighted Zoom meeting link in the tutor bio section of your scheduled
If you’re signed into Zoom using your SJSU account, your session will start immediately.
If you’re prompted to authorize yourself, please click “Sign In to Join” and authenticate
yourself by following on-screen instructions.
You will be in the waiting room for your session. Your tutor will admit you at the
scheduled start time.
If you virtually arrive at your session on time but then experience some tech issues
(e.g., inability to share your document), then the tutor will give you some time to
remedy the problem. If you cannot fix the issue, then the appointment will end; however,
it will not be marked as a “no show” since you did show up for the appointment. However,
if you simply do not come to your appointment, it will be marked as a “no show.” If you are experiencing problems that aren’t allowing you
to begin the Zoom session, please cancel the session through our online appointment
reservation system or send us an email at email@example.com.
The WCOnline system automatically generates an email notification when a student joins
the session more than five minutes after the start time. The session is also marked
as missed/no-show. In the future, if you are experiencing problems that aren’t allowing
you to begin the Zoom session, please cancel the session through your WCOnline account
or send us an email at firstname.lastname@example.org. If you miss two appointments without cancelling in advance, you will be blocked
from the online scheduling system, so please remember to cancel in advance if you
are unable to join on time. We want to help ensure that this doesn't happen!
During peak periods each semester, there is high demand for writing support, which
is why you may see limited or no (white) available slots in the schedule. We are unable
to book appointments on behalf of students.
However, we do recommend students to check the WCOnline system every evening at 9:00 PM (standard time, from November to March) or 10:00 PM (daylight
savings time, from March to November), or early morning if possible. Our schedule is released a day at a time, up to five
working days ahead. For example, on Thursday at 9:00 PM or 10:00 PM (depending on
standard or daylight savings time), you will be able to see next Thursday's schedule
We have plenty of online resources that you can use on your own for self-study. We
have 100+ Homegrown Handouts posted on our website, and we also offer instructional video tutorials about different aspects of the writing process. Our blog is updated frequently, and its articles present plenty of tips and advice about writing.
Our Grad Writer Toolbox presents curated resources about writing specifically intended for graduate students.
We create these resources for students, so please use them in addition to online tutoring!
Yes. Visit our Workshops Calendar page to view the current schedule of workshops. The full list of workshop topics
is available at the link, as well as how to register (through WCOnline) and our workshop
policies. Our workshops are conducted through Zoom, with the iCal invitation link
sent to your SJSU email address either the night before or morning of the workshop.
Workshop spaces are limited; therefore, please only sign up if you are confident you
will be able to attend.
Yes. Provided you attended the full duration of the workshop (and did not leave early),
any attendee who requires proof of attendance should complete the form link here http://bit.ly/wcworkshopconfirm. The request will be actioned within 1-3 working days.
Since March 2020, the Writing Center has carefully adhered to the institutional (SJSU), county (Santa Clara), and state guidelines for making sure we keep our students and team as safe as possible. These
measures have included a significant move to offering remote writing support, which
we have achieved through online tutoring (via Zoom) and live chat services. We have
withdrawn all campus-based, in-person operations until further notice, including our
workshop series which is now offered synchronously through Zoom. Our online resources
are continuously being developed to provide writing video tutorials, downloadable
guides, and much more. In regard to our team, all Writing Center members are telecommuting
and providing writing services from home. We understand the need for online writing support and are working diligently to provide
as much help as possible at this time to the SJSU population.