San Jose State University : Procurement and Support Services

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Why do I need to call the CCP to request a service call, and then call the CCP again when the Service Tech arrives?

We track response times of our copier service providers to insure they meet our contract guidelines for level of service.

Our contracts state that service must be provided within 4 hours at least 80% of the time.

Also, we monitor all service calls so your service requests can be opened and closed as applicable.

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