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Lines are usually the result of a blemish on the scanning strip. These blemishes can be a smudge, ink spot or dried Wite-Out™. When the copier scans the document, the scanner picks up the blemish, thinks the blemish is on the paper, and so makes a horizontal line on your copies.

You can usually solve this problem by cleaning the scanning strip with glass cleaner or water. To find the blemish on the scanning strip, match up the line on your paper copy with the scanning strip. For example:

• If the line is in the center of the paper, then look for and clean the blemish in the middle of the scanning strip.
• If the line is near the top of the paper, then look for and clean the blemish near the top of the scanning strip.