First Run: From 10:00am to 12:00 noon. Typically during this delivery time departments will receive parcels coming via UPS, Federal Express, and other overnight couriers.
Second Run: from 1:30pm to 4:00pm. On a normal day during this delivery time departments will receive parcels from carriers that arrived after 10:00am, for example, DHL, Fedex ground, and Freight carriers. In most cases, packages over 70 pounds will be delivered during this time by the forklift operator.
In all cases, when we deliver a parcel to your department, a signature acknowledging receipt will be required. The signature provides proof of delivery (POD) and a means of tracking parcels throughout the campus.
Check Contents: Open packages immediately to verify that quantities are correct and to verify that content condition is acceptable. Test electronic, electrical and technical equipment to verify it is functional and in good working condition. Report any problems to Shipping & Receiving immediately.
Fragile/Oversize Shipments: Shipping & Receiving is responsible for receipt and delivery for the majority of the inbound materials. Even though our policy is to accept all inbound shipments, we have some logistic exceptions. Before you place an order you need to consider the following:
Shipment Weight: Shipping & Receiving will not accept deliveries for single units heavier than 5,000 lbs.
Shipment Size: For the most part, we accept the majority of oversize shipments. However, departments are responsible to move oversize shipments to their departments when, due to staff safety or lack of equipment, Shipping & Receiving is unable.
Department Access: We use this simple rule, if it doesn’t go through your door or if it doesn’t fit in the elevator, it's the department’s responsibility to move such items to the final location.
Fragile Shipments: If you need to order fragile or sensitive equipment, ask the purchasing department to make arrangements for a “set in place” order. This will eliminate potential delivery risks. When fragile equipment arrives to our dock, the Shipping & Receiving staff will make an assessment on a “one by one basis”, to determine if special handling is required. Departments will be responsible for moving fragile equipment, if special handling is required.
Mis-delivered Parcels: If you receive a parcel in error, call us immediately. Failure to do so may result in your department being charged for the full value of the merchandise.
Personal Parcels: We do not accept personal parcels and are not responsible for damage or loss of such items.
48 Hours Delivery/Pick-up: We have limited space in our warehouse. The warehouse is constantly receiving large and oversized deliveries. We strive for same day delivery of all parcels. If departments are not ready to accept such deliveries within 48 hours, Shipping & Receiving will not be held responsible for loss or damage on stored merchandise 48 hours after delivery.
Proof of Delivery: If you need a Proof of Delivery (POD) for an inbound shipment, please call Shipping & Receiving. Please have your tracking number ready when you call. The tracking number can be obtained by contacting the shipper. Each parcel will have a different tracking number
Shipping & Receiving has "Express Pick-Up Service." Parcels or letters for UPS, FedEx, and DHL can be picked-up from all SJSU departments on campus. Please call Shipping & Receiving before 3:00pm for this service, as all pick-ups will be handled from 3:00pm to 3:30pm. To insure same day pick-up, please do not leave a message.
There are many questions that people may have regarding Shipping & Receiving. Please refer to the Frequently Asked Questions (FAQs) for information that will assist your department.
We receive upwards of 600 parcels each day consisting mainly of packages from UPS, DHL, Federal Express (FedEx), Parcel Post from U.S. Postal Services and a variety of material that is shipped via common carrier to the University. In addition, Shipping & Receiving is responsible for the delivery of SJSU Foundation orders.
When material ordered by a purchase order is received, the quantity received is entered in CMS so Accounts Payable can process the associated invoice.
Departments are responsible for entering the receipt in CMS when orders are shipped directly to the department or when they are picked up by a department member.
Parcels need to be addressed to:
San Jose State University (Your Department Name)
129 South 10th Street
San Jose, CA 95192-(Your 4-digit Ext. Zip) Attn: Recipient’s Name/Phone Number
To avoid parcel delays, make sure the University directory reflects current faculty and staff information.
If you move, notify applicable vendors of your address change.
We have a web based shipping system, which enables multiple users within the SJSU campus to ship packages and letters from their desktop. The end users on campus will be given a User ID and password so they may access either UPS, Federal Express, or DHL. Most departments are already taking advantage of this service. If your department still does not have access to this service please contact Shipping & Receiving to set up and account.
Domestic Shipments: The majority of the University's outgoing parcels are dispatched from Shipping & Receiving. This includes parcels sent via UPS, DHL, and FedEx. Parcel Post packages are handled by Mail Services.
International Shipments: International outbound shipments (other than documents), must be accompanied by a Commercial Invoice.
Online Shipments:
UPS CampusShip (recommended for domestic ground and express services)
Prior to contacting Shipping & Receiving for delivery status, please call the shipper first and obtain a tracking number for your shipment. We need this tracking number to expedite your request for delivery status. Note: If you already know the carrier (UPS, FedEx, DHL), have the tracking number and would like to check the status yourself, visit PackTrack..
We provide expediting service for products ordered on a purchase order. If you haven't received your order and the expected delivery date has passed, please contact our Expeditor's Desk at 924-1590. The Expeditor will contact the vendor directly to find the status of your order.
Please check the following sites to find business addresses, off campus drop off locations and zip codes. Drop Off Locations: If you have an urgent overnight parcel and missed the on campus cut off time for drop offs, you can find off campus drop off boxes using UPS,FedEx and DHL.Find Zip Codes: Use USPS to find a US zip code. Use Address Doctor to find international zip codes by entering an address. Use USPS to find a list of cities that are in a zip code.Yellow Pages: To find an address by category or business, please use Yahoo.
Any material that is leaving the University (other then U.S. Mail) must be accompanied by a Shipment Request/Return Authorization Request form. This form is designed to primarily keep records for the benefit of the departments on campus. Properly used, the document provides you with the date the material left campus as well as the tracking number. It also provides you with a record of who, from our department, picked up the material for you.
Return Process:
All products must be packed in the original, unmarked packaging including any accessories, manuals, and documentation that was included with the product. Returns that do not meet these conditions may be refused by the vendor or subject to a restocking fee. Upon request the Shipping & Receiving staff will assist departments to complete this process; however it is the department's sole responsibility to make sure returned items are in good shipping condition. Fragile items need to be wrapped/packed with packaging material for protection
In most cases, the department (or Purchasing) must contact the vendor within 15 days of delivery to explain the reason for return. If vendor approves return then they should provide us with an RMA (return material authorization) number.
In most cases returns will be sent back via UPS or FedEx. The question is who pays for the return; the department or the vendor? If the vendor is willing to pay for the return shipping fees, Shipping & Receiving need to know the return method (some vendors will make arrangements directly with UPS or FedEx (will call), while others will provide a courier account number to charge to the receiver).
Please check the following sites to calculate shipping rates and delivery times. Please know that the rates do not reflect the University discount which is approximately 50%.
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