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The following instructions are for product(s) not related to a purchase order:

1. Pack product(s) in their original packaging.
2. Including any accessories, manuals and/or documentation that came with the product(s).
3. Contact the vendor and let them know the reason for the return and ask if they will accept your return.
4. They will most likely provide you with an RMA number, which needs to be noted on the shipping label.
5. If the vendor is paying for return shipping charges, either:
   • The vendor will issue a call tag.
   • The vendor will provide you with their courier account number.
6. Follow the appropriate instructions below to complete the return process:

When Vendor Issues a Call Tag

1. Wait for a call tag (shipping label) from the vendor.
2. Affix the new shipping label over the old shipping label.
3. Request Express Pickup Service.

When Vendor Provides Courier Account Number

1. Complete our Shipment Request & Return Materials Request form (pdf).
2. Include the vendor's shipping account number on the form.
3. Request Express Pickup Service.

When SJSU Pays Return Shipping Costs

1. Either:
   • Use Desktop Shipping to create a shipping label.
   • Complete our Shipment Request & Return Materials Request form (pdf).
2. Request Express Pickup Service.