Student Success

Our Student Success team is here to make sure that you receive quality academic advising, utilize helpful academic resources, and stay on track to complete your degree.

SJSU graduate with family

Onboarding and Orientation

It's our priority for you to have a successful start to your SJSU Online experience.

Before you begin your classes, we will give you access to our self-paced, non-graded SJSU Online New Student Success onboarding course to help you learn how to navigate the virtual classroom and use the Canvas platform.

Additionally, we will invite you to attend a live, online orientation so you can chat with SJSU Online Academic Advisors, utilize helpful campus resources, and learn about the ways to engage in campus life.

Access Canvas Course

Meet Your Academic Advisor

Stay on track to complete your degree by regularly meeting with your Student Success Academic Advisor to discuss your academic goals and create a personalized success plan. Select your program below to learn more about them and schedule an appointment.

Jake Lorchueya

Jake Lorchueya

Jake received his Bachelor of Arts in History and a Master of Science in Counseling with a Concentration in Student Affairs and College Counseling from California State University, Fresno. His career choice stems from a desire to help students thrive and achieve their academic goals.

He has experience in admission and recruitment, academic coaching, community college advising, and dual enrollment/high school enrichment advising. With his lived experiences and accumulated knowledge, Jake aims to make students feel supported and empowered throughout their journey in higher education.

Meet with Jake

Sarah Miers

Sarah Miers

Sarah received her undergraduate degree in Human Development at Sonoma State University and her Master’s in Education / Counseling Student and Personnel at San José State University. Sarah has served students and families for the past 14 years with enrollment, academics, and financial aid in an online university program, UC, nonprofit scholarship program, and high school.

For the past 8 years, she has worked closely with first generation low-income students. She is passionate about education being accessible and equitable and enjoys working with students who are transitioning into a new school. As a lifelong learner and parent of children with learning differences, she is following her interests and obtaining a certificate to be an educational therapist.

Meet with Sarah

Sarah Miers

Sarah Miers

Sarah received her undergraduate degree in Human Development at Sonoma State University and her Master’s in Education / Counseling Student and Personnel at San José State University. Sarah has served students and families for the past 14 years with enrollment, academics, and financial aid in an online university program, UC, nonprofit scholarship program, and high school.

For the past 8 years, she has worked closely with first generation low-income students. She is passionate about education being accessible and equitable and enjoys working with students who are transitioning into a new school. As a lifelong learner and parent of children with learning differences, she is following her interests and obtaining a certificate to be an educational therapist.

Meet with Sarah

Nasiha Alicic

Last Names A-L: Nasiha Alicic

Nasiha earned a Bachelor of Arts and Master of Arts in History from the University of California, Riverside and a Graduate Certificate in Academic Advising from Kansas State University. She aims to utilize her experience to help students thrive and develop their sense of self and life-long skills.

Nasiha has worked in both higher education and continuing education, with roles including a graduate teaching assistant, a career services advisor for a video game development and graphic design program, and most recently as an academic advisor for the College of Arts and Humanities at Central Washington University.

Meet with Nasiha
Ryan Ploch-Branscum

Last Names M-Z: Ryan Ploch-Branscum

Ryan has over five years of experience working in higher education. He completed his BA in Sociology and MA in Education with a Concentration in Counseling and Student Personnel, both from San José State University. Ryan has demonstrated experience in leading student success programs at SJSU serving as a Lead Academic Advisor in the College of Science, Lead Peer Mentor in the College of Social Sciences, and Academic Support Mentor at University Housing Services.

Meet with Ryan

Jamie Carranza

Jamie Carranza

Jamie has over six years of experience working in higher education. Her professional experiences have centered on student retention and success along with outreach and recruitment.

Her previous roles include Student Success Coach with the University of California, San Diego, Student Services Program Specialist at Mt. San Antonio College, and most recently Outreach and Recruitment Specialist for the BSISDA program at San José State University. Jamie earned her Master's in Postsecondary Educational Leadership from San Diego State University and has a Bachelor's in Human Development from the University of California San Diego.

Meet with Jamie

Jake Lorchueya

Jake Lorchueya

Jake received his Bachelor of Arts in History and a Master of Science in Counseling with a Concentration in Student Affairs and College Counseling from California State University, Fresno. His career choice stems from a desire to help students thrive and achieve their academic goals.

He has experience in admission and recruitment, academic coaching, community college advising, and dual enrollment/high school enrichment advising. With his lived experiences and accumulated knowledge, Jake aims to make students feel supported and empowered throughout their journey in higher education.

Meet with Jake

Jake Lorchueya

Jake Lorchueya

Jake received his Bachelor of Arts in History and a Master of Science in Counseling with a Concentration in Student Affairs and College Counseling from California State University, Fresno. His career choice stems from a desire to help students thrive and achieve their academic goals.

He has experience in admission and recruitment, academic coaching, community college advising, and dual enrollment/high school enrichment advising. With his lived experiences and accumulated knowledge, Jake aims to make students feel supported and empowered throughout their journey in higher education.

Meet with Jake

Important Dates and Deadlines

Spring B Term 2024

Spring recess
April 1, 2024-April 5, 2024
Last day of instruction
May, 16, 2024
Study/Conference Day - No classes or exams
May 17, 2024
Final exams
May 20, 2024-May 21, 2024
Final exams make-up day
May 22, 2024
SJSU Commencement Ceremonies
May 22, 2024-May 24-2024

Summer Term 2024

Deadline to apply for Summer 2024 graduation
October 13, 2023
Continuing student registration
April 17, 2024-June 7, 2024
New student registration
May 3, 2024-June 7, 2024
New student orientation
May 21, 2024
Memorial Day - Campus closed
May 27, 2024
Instruction begins
June 3, 2024
Deadline to add or drop classes
June 7, 2024
Payment deadline
June 10, 2024
Juneteenth - Campus closed
June 19, 2024
Independence Day - Campus closed
July 4, 2024
Last day of instruction
July 24, 2024
Study/Conference Day - No classes or exams
July 25, 2024
Final exams
July 26, 2024-July 29, 2024
Final exams make-up day
July 30, 2024

View Future Dates and Deadlines

Our SJSU Online Academic Calendar highlights all of the important dates and deadlines for new and continuing students. Add the calendar to your Google calendars or download a PDF version.

Paying Your Fees

Refund Policy

Helpful Forms

SJSU laptop

Apply for SJSU Scholarships

The SJSU Scholarship Application portal is open until May 1, 2024 to apply for 2024-2025 academic year scholarships! Create your online profile and it will be automatically applied to any SJSU scholarships that you are qualified for based on various criteria, such as major, GPA, first generation student, etc.

Student Success Workshops

Enhance your skillset by participating in a wide range of workshops with the SJSU Online Student Success Advising team, SJSU Career Center, SJSU Writing Center, SJSU MLK Jr. Library, and more.

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Featured Campus Resources

Utilize a wide range of SJSU resources and services to enhance your online experience and help you achieve academic success.

Student with a counselor

SJSU Resources for SJSU Online Students

Student Life Opportunities

Get more involved in the SJSU Online community through our Discord server, YouTube channel, or Student Ambassador leadership positions.

Sarah Gordon
Sarah GordonStudent Success Center Director

Contact Us

If you haven't found what you're looking for on this page, please contact us so we can assist you.