Registration Holds
To determine if you have a “hold” that will prevent registration. Sign in to one.sjsu.edu, search for “MySJSU” and click on the MySJSU tile. When your Student Center page appears, check top right column for "holds", click "details" to find out how to resolve the hold/ who to contact. Or watch this 1-minute video guide:
After the issue is resolved, the department that place the hold will remove it from your record.
Some of the most frequently placed holds are described below.
| Hold | What does it do? | Why is it placed? | What do I do to have it removed? |
| COVID Vaccination Non-Compliance | Prevents you from enrollment in classes | You have not completed the COVID-19 certification process | Complete the COVID-19 certification requirement posted to COVID-19 website |
| Documents Outstanding | Prevents you from enrolling in classes | You have not submitted admission documents (previously requested by Graduate or Undergraduate Admissions) required to verify your admission. | Please forward the official document(s) listed on your MySJSU To Do List immediately or click on the details of the hold in MySJSU for contact information. |
| International Student Insurance | Prevents you from enrolling in classes | F1 and J1 students must purchase the University approved health insurance plan before enrollment. | Purchase the University approved health insurance at jcb Insurance or contact ISSS office for more Health Insurance details. |
| Measles, Mumps, Rubella (MMR) or Hepatitis Immunization | Prevents you from enrolling in classes | You must submit proof of required immunization | Submit proof of immunization. Visit Immunization website for info. |
| Past Due Charges | Prevents you from enrolling in classes and receiving your diploma | There is a past due amount in your account. | Pay outstanding balance. Visit Bursar's office website for methods of payment and payment instructions. |
| Probation Advising | Prevents you from enrolling in classes | You are on academic probation. | You must meet with an advisor prior to registering. Visit the Success Center for your College for more details. |
| College or Major Specific Advising | Prevents you from enrolling in classes | You must meet with an advisor prior to enrollment | Click on the details for this hold in MySJSU for specific contact information |
| Sexual Assault Prevention | Prevents you from enrolling in classes | You have not completed the Sexual Assault Prevention training required for all students | Follow the instructions posted at Sexual Violence Prevention Online Training Programs |
| Alcohol and Drug Abuse Prevention | Prevents you from enrolling in classes | You have not completed the AlcoholEdu training required for all students. | Follow the instructions posted at Online Training Programs |
