FAQs

Canvas (Students)

  1. What do I do if I am unable to log into Canvas?
  2. How do I view my courses on Canvas?
  3. I just registered for my course, why can I not access it on Canvas?
  4. How do I allow users to view my ePortfolio?

Canvas (Instructors)

  1. How do I import course content on Canvas?
  2. Students are not able to view my course on Canvas. How do I publish my course?
  3. How do I enable Turnitin for my assignments?
  4. My courses list is too cluttered. How can I hide some of the courses?

Blackboard Collaborate

  1. What do I do if Blackboard Collaborate is not playing my recorded presentations on my computer?
  2. How can I upload a file to be available for participants within my session while recording?
  3. How do I set the session start and end time?

WebEx

  1. How do I join a WebEx meeting?
  2. How can I schedule a WebEx meeting?
  3. Where can I find my WebEx recordings?
  4. When will my WebEx recordings be available?

Qualtrics

  1. How do I embed a Qualtrics Survey on a Canvas Page?
  2. How can I share and collaborate my survey with other users?
  3. How do I view the results of my survey?
  4. How do I distribute a survey in Qualtrics?

Respondus (Instructors)

  1. How do I setup a quiz with Respondus LockDown Browser enabled?

Respondus (Students)

  1. How do I take a Quiz within Respondus?

Camtasia & Snagit

  1. How Can I request a license key to install Camtasia and/or Snagit?
  2. Can I install Camtasia and/or Snagit on my home computer?
  3. My department has hired a Student Assistant that we would like to start working on Camtasia videos. Can our Student Assistant use Camtasia?
  4. Are there any differences between Camtasia Studio (Windows) and Camtasia for Mac?

iClicker

  1. How soon should I request to use iClicker in my classroom?
  2. Do I need to purchase anything?
  3. I use Canvas to keep track of student grades. Can I integrate graded iClicker sessions into Canvas without having to manually enter scores?
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Answers

Canvas (Students)

What do I do if I am unable to log into Canvas?

If you are unable to log into Canvas but have previously been able to, please be sure you are using the correct login link and update any existing bookmarks to: https://sjsu.instructure.com

Also, try clearing your browser's cache by following these instructions: http://www.wikihow.com/Clear-Your-Browser's-Cache

Your password may have also expired. Please visit http://my.sjsu.edu and click on the Set/Reset Password button to reset your SJSUOne password.

How do I view my courses on Canvas?

After logging in to Canvas, you can view your current, past, and future enrollment courses. Open the Courses tab in the global navigation and click the View all courses link.

I just registered for my course, why can I not access it on Canvas?

Although you may have successfully enrolled in your course using MySJSU, it could take up to 24 hours for the class to appear on Canvas.

Another likely scenario is that your instructor has not made the course available yet to students. If it has been longer than 24 hours without your course appearing in Canvas then you may want to contact your professor directly about making the course available in Canvas.

How do I allow users to view my ePortfolio?

Click on your profile in My ePortfolios and then click on ePortfolio settings on the left hand navigation menu. Check the Make it Public check box. Other users should now be able to view your ePortfolio.

Canvas (Instructors)

How do I import course content on Canvas?

You may use the import content option to copy the entire course or specific components from one course to another. To copy content, go to the Settings section of the course (located on the left hand navigation) you would like content to be copied into and click the Import Content into this Course button. You can now search the course you want to copy content from and select the content to be copied.

Please refer to the link below for detailed information regarding this:

http://guides.instructure.com/s/224/m/4152/l/57077-how-do-i-import-from-another-canvas-course

Students are not able to view my course on Canvas. How do I publish my course?

Students will be able to view your course in their Canvas accounts only if the course has been published. To publish a course, you can click on the Course Setup Checklist button on the home page and click the Publish Course link.

How do I enable Turnitin for my assignments?

While creating a new assignment, click on More options. Set the submission type to Online submissions. From the short list of options that appear, you will want to check the box next to Enable Turnitin Submissions. You may also click on Advanced Settings to explore more options for your Turnitin assignment.

My courses list is too cluttered. How can I hide some of the courses?

Hover your mouse over Courses in the upper left corner in Canvas. This will show a list of courses that you are teaching (or have taught). Within the menu, click on Customize. By unselecting a checkmark by a course, the course will become hidden from the My Courses section.

**Note: The courses will only be hidden from view. You can still access the hidden courses after checking it back in.

Blackboard Collaborate

What do I do if Blackboard Collaborate is not playing my recorded presentations on my computer?

Ensure that your Java is updated to the latest version on your browser. Please visit http://www.java.com/en/ to download the latest version of Java.

How can I upload a file to be available for participants within my session while recording?

Click on the Blackboard Collaborate tab on the left-hand-side of your course and click Create Session. Click on the Content tab to upload files. You may upload files in any of the formats as given:.mp4, .mpg, .mpeg, .m4v, .mpe, .mp3, .qt, .mov, .swf, .wmv, .wbd, .wbp, .elp, or .elpx.

How do I set the session start and end time?

Click on the Blackboard Collaborate tab on the left-hand-side of your course home page and click Create Session. Select the Information tab to setting the meeting name, start and end time.

WebEx

How do I join a WebEx meeting?

Anyone can attend an SJSU WebEx session as long as they have an invitation. When you are invited to a session, you will receive an email or calendar invite with the necessary information to join. You do not need a WebEx account to attend and participate in a session. Clicking the WebEx session link in the e-mail invitation will launch the meeting information page. Click the Join button to proceed.

How can I schedule a WebEx meeting?

Go to: http://sjsu.webex.com and click on the HOST Log In button and log in using your SJSU One ID# and password. Once you have successfully logged in, click on Meeting Center which can be found in the upper left corner. click on Schedule a Meeting in the menu on the left-hand-side. Type in all the necessary details in the text fields given and click on the Start Now button to begin the meeting.

Where can I find my WebEx recordings?

First, log in to WebEx by visiting http://sjsu.webex.com and locate your recordings by clicking on Meeting Center. Click on My Recorded Meetings within the Host a Meeting tab on the left-hand-side.

When will my WebEx recordings be available?

WebEx recordings end up in a queue depending on the end time of the session. The items are processed on a first come, first serve basis and WebEx will e-mail you once the recording is ready.

**Note: The process could take up to 24 hours to have your recorded session ready.

Qualtrics

How do I embed a Qualtrics Survey on a Canvas Page?

Please visit: http://www.sjsu.edu/at/ec/docs/EmbeddingQualtricsintoCanvas.pdf for a step-by-step tutorial on how to embed your survey in your Canvas course.

How can I share and collaborate my survey with other users?

Log into Qualtrics by visiting https://sjsu.qualtrics.com and click on the My Surveys tab in the upper left corner. Locate the survey you wish to collaborate on and click on the Collaborate button on the lower right side of the screen.

Type in the e-mail addresses of the user(s) you would like to share the survey with. Once you enter the e-mail address in the box provided, click on Add. Next, you can select the options you want to share with that particular user. A number of access options will appear to grant to that user. Once you have selected how much access to give to a user, click Save.

How do I view the results of my survey?

Once logged in Qualtrics, click on the View Results tab. You may download survey results in either Excel, Word, or PDF formats. Settings to rearrange or reorder/sort rows/columns of data in results are also available.

How do I distribute a survey in Qualtrics?

Once logged in Qualtrics, click on the Distribute Survey tab. The various options are copying survey link and posting in public web pages, social media sites. Alternatively, you may email the survey link to the participants by clicking on the Email survey option.

Respondus (Instructors)

How do I setup a quiz with Respondus LockDown Browser enabled?

After you have created a quiz, click on the Edit Quiz button (pencil icon). Different quiz options should now appear on your screen. Click on Restrict this quiz checkbox. Now, select the Require Respondus LockDown Browser checkbox. Click on the Save button after making these changes. Publish your quiz to make it accessible to students.

Respondus (Students)

How do I take a quiz within Respondus?

Select the quiz in your course. Canvas will prompt you to launch the LockDown Browser application. If LockDown Browser is not installed, click Download Respondus LockDown Browser. Follow the on-screen instructions to install the LockDown Browser. Once installed, open the LockDown Browser application. Select the Learning Management System, Canvas, to launch. You may now navigate the browser to view the desired quiz.

Camtasia & Snagit

How can I request a license key to install Camtasia and/or Snagit?

You may request a license key for either software by filling out the request form for Snagit and/or Camtasia. You will receive an e-mail within one (1) business day of submitting a request containing information about the product, installation procedure, and license key.

Can I install Camtasia and/or Snagit on my home computer?

Yes! You may install either software on your personal computer. The contract signed includes a Home Use Program (HUP) for current SJSU faculty and staff.

My department has hired a Student Assistant that we would like to work on Camtasia videos. Can our student use Camtasia?

The Student Assistant is allowed to use Camtasia so long that it is on a computer purchased by SJSU (e.g., The Mathematics Department purchased a laptop with Camtasia/Snagit installed so that the Student Assistant may work on projects).

Are there any differences between Camtasia Studio (Windows) and Camtasia for Mac?

Although TechSmith is currently working on bringing both Camtasia Studio (Windows) and Camtasia for Mac to similar features, currently there are several differences which can be found at: http://www.sjsu.edu/at/ec/Camtasia/Camtasia%20Windows%20vs%20Mac%201.pdf

iClicker

How soon should I request to use iClicker in my classroom?

I have over 200 students registered for my course and I plan to use iClicker GO (mobile application) so they do not need to use remote clickers.

Do I need to purchase anything?

No! eCampus has a set amount of access codes to deploy to your students if you plan to use iClicker in your classroom at no cost.

I use Canvas to keep track of student grades. Can I integrate graded iClicker sessions into Canvas without having to manually entering scores?

Yes, you can sync your scores to Canvas using the iGrader. Please contact eCampus@sjsu.edu for more information.