SJSU has partnered with Credentials, Inc. to provide a secure and easy to use online transcript ordering solution. This online request service will allow students and alumni:
Please visit Credentials, Inc. to submit your request for official transcripts. Credentials, Inc. will assess a service charge of $1.75 per transcript.
ATTENTION: Spring 2012 grades HAVE NOT posted to transcripts. If you want your transcript to reflect final grades for the Spring 2012 term, you MUST select "Hold for Spring Grades" on the Basic Order Information screen. If you do not select "Hold for Spring Grades" your transcripts may be sent without Spring 2012 grade information. Grades for Spring 2012 will be viewable at MySJSU on May 30, 2012. Spring 2012 grades and academic standing will be finalized and available on transcripts June 6, 2012.
Due to end of term processing, the Office of the Registrar will not be providing transcripts to students beginning on May 30, 2012 through June 5, 2012. This time is needed to post grades and academic standing. We will resume sending transcripts on June 6, 2012.
To request transcripts by mail, write a letter requesting your transcripts and note the following:
Your letter should include the following information:
Mail your written request to:
Students and alumni are welcome to visit the Registrar's Office and use the lobby computers to submit online transcripts request through Credentials, Inc. The Registrar's Office is located in the Student Services Center and is open Monday-Thursday, 8:15am-4:45pm, and Friday, 9:00am-4:30pm. The office is closed on weekends and holidays.
If you opt not to submit your request online, you must submit a letter of request with the same information required for mailed in requests.
At this time, San Jose State University does not charge a fee for transcripts. However, a service charge of $1.75 per transcript will be assessed by Credentials, Inc. for online orders.
Rush service is NOT available. Please allow 3-5 business days to process online transcript orders. Requests submitted by mail or in person may take up to 3-4 weeks to process. Additional processing time may be required based on the work load, the operational needs of the office, and/or the time during the semester the request is made (e.g. start or end of term, send after grade or degree posting). Additional processing time may also be necessary for records with attendance prior to January 1991.
Processing time is the amount of time to process the request and does not include the mailing time. Processing time is business days only and excludes holidays and campus closures.
Transcripts are delivered by U.S. Postal Service, first class mail.
If there is any financial hold or administrative obligation on your student records, it must be cleared with the department that placed the hold before transcripts can be processed. Holds may be placed on your student records by other campus departments for various reasons (e.g. fees, books, equipment or documents).
If you have questions regarding the status of an online transcript request, please contact Credential’s Inc. at 847-716-3005.
Transcripts are a complete record of all courses and/or degrees completed at San Jose State University. Transcripts do not include course work completed at other institutions. Only the transferable units are reflected on transcripts under “Transfer Credit”. Transcripts from high schools or other colleges cannot be duplicated. You must apply directly to each school for copies of their transcripts.
For students who have undergraduate and post-baccalaureate or graduate course work, please be aware that it is not possible to separate undergraduate course work from the post-baccalaureate or graduate course work. All careers will appear on the transcript as it is considered one official record.
Transcript requests will not be accepted by fax or e-mail.
We do not accept requests for unofficial transcripts. Unofficial transcripts can be obtained through your Student Center page on the mySJSU portal (current and newly graduated students only). If you need assistance with your mySJSU account, please contact the CMS Help Desk via e-mail: cmshelp@sjsu.edu.
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