Technology Alerts

August 25th, 2013

(1:52pm)  Canvas is now working normally for all users. If further assistance is required, please submit an iSupport Ticket

(1:30pm) Canvas is currently experiencing an outage. The engineering team is actively working on resolving this issue immediately. We apologize for the inconvenience.


 

May 13, 2013

(9:45 PM) Desire2Learn is currently experiencing technical issues - "term not found" errors. They have been notified and are working on this right now. You should soon be able to access you course materials. 


 May 11, 2013

(12:00PM - 6:00PM PDT) Cisco will be updating the SSL Certificate associated with the WebEx.com domain.

This change is expected to have minimal impact on services, but may include the following symptoms:

  • Momentary delays when attempting to perform actions within a meeting. (Example: Shared content may freeze briefly, role changes may be delayed)
  • Momentary delays when attempting to start/join/end a WebEx meeting
  • Momentary delays when attempting to access the WebEx primary site (https://www.webex.com), as well as any site ending with “.webex.com”

This change should result in no significant impact to our users.

If you have any questions, need support, or would like to provide feedback or discuss this change, Cisco WebEx Global Support Services and Technical Support can be reached through our support site at https://www.webex.com/support/support-overview.html or by phone at +1-866-229-3239 or +1-408-435-7088.

If you are located outside the US please go to the following link https://www.webex.com/support/phone-numbers.htm for local support numbers.

WebEx Customer Services
Cisco Systems, Inc.


February 21, 2013

(6:48PM) Canvas is now working normally for all users. If further assistance is required, please submit an iSupport Ticket.  

(6:05PM) Canvas is experiencing an outage. The operations and engineering teams are currently working on the issue. 


February 21, 2013

(2:27PM) Desire2Learn is now working properly. If further assistance is required, please submit an iSupport Ticket

(11:00AM)Desire2Learn is currently experiencing technical issues. They have been notified and are working on this right now. You should soon be able to access you course materials. Sorry for the inconvenience. 


January 25, 2013

Desire2Learn Alert: Many D2L users are reporting intermittent interface issues within D2L which prevents the proper display of navigation links and course tools. Please try refreshing your page or an alternate browser to login. The issue is generally resolved within a few minutes of occurrence. We are working with D2L for a permanent solution to this issue. Thank you for your patience! 

Updated: February 1st, 2013, Message from Desire2Learn CEO John Baker.

Updated: February, 4th, 2013, News article on Desire2Learn Service Interruption