Faculty, Staff and Administrators
San José State provides students, faculty, staff and administrators with free Adobe software for both their campus computers and their home computers. The software may only be used for SJSU-related activities and may not be used for commercial purposes. For additional information, see Adobe Software for Faculty & Staff.
You can run the Adobe CC Cleaner Tool to resolve some Creative Cloud or Creative Suite installation issues. For example, if you received “Failed to install" error” when you try to install the Adobe Creative Cloud Desktop application, try the following solutions to resolve the issue.
You can always contact Adobe for help through chat or phone call 800-833-6687
Prompt #1: Press 2 for technical help
Prompt #2: Press 1 for Creative Cloud
Prompt #3: Press 1 for Help with downloading, installing or activating Creative Cloud
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