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Technical Support

Technical support is provided at the following places on campus when you are having technical difficulties such as password reset, browser problems, computer problems, and issues encountered when using Desire2Learn courses.

  • University Help Desk
    The University Help Desk is the first point of contact for service and support to help you with password resets, login issues, email support and account requests.

    Location: Clark Hall 102
    Phone: 408.924.2377
    Email:help@help.sjsu.edu
    Hours: Mondays toThursdays 8:00am–9:45pm; Fridays 8:00am–4:45pm
    Website:http://www.sjsu.edu/helpdesk/
    *You can also submit a help ticket using the University D2L Help Desk ticket.
  • A.S. Computer Services Center
    The A.S. Computer Services Center has a computer lab with 100 computers that provided most major operating systems available from recently released versions of Microsoft Windows to Linux, and Macintosh.

    Location: 3rd floor in the Student Union
    Phone: 408.924.6976
    Hours: Mondays toThursdays 8:00am–10:00pm; Fridays 9:00am–5:00pm
    Website:http://as.sjsu.edu/ascsc/index.jsp
  • PC Help Line
    The PC Help Line assists you with troubleshooting issues you may encounter while using your PC.

    Phone:
    408.924.1111
  • The Stage
    The Stage is a technology learning and collaboration center where you can carry out individual and group work in different types of work stations (stations include: monitors, editing stations. computer work stations, etc).

    Location: Clark Hall 102
    Phone: 408.924.2377
  • Incubator Conference Room
    The Incubator Conference Room provides a state-of-the-art space where you can practice and/or complete group presentations. There are also a number of available technologies available in this room such as a  projection system, video conferencing system, DVD & VHS players and more.

    Location: Clark Hall 116
    Phone: 408.924.2377 (to reserve this room)