San Jose State University : Center for Faculty Development

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Frequently Asked Questions

General Questions

1. What is accessibility?

A: Accessibility is a general term used to describe the degree to which a product (e.g., device, service, environment) is able to be used by as many people as possible. Accessibility can be viewed as the "ability to access" the functionality, and possible benefit, of some system or entity. Accessibility is often used to focus on people with disabilities and their right of access to entities, often through use of assistive technology.  -  adapted from Web Wikipedia

2. Where can statistics regarding different types of disability be found?

A: The "Disability Snapshot" [pdf] prepared by the Disability Resource Center (DRC) and located at http://www.sjsu.edu/cfd/docs/disability_snapshot_7_29_08.pdf features SJSU and national disability statistics along with relevant disability-related research findings.

3. Does the University need to provide an accessibility confirming report by 2012?

A:  The University will comply with the CSU reporting format which has yet to be communicated. The San Jose State University Accessible Technology Initiative (ATI) provides an annual report to the California State University (CSU) Chancellor's Office.

4. What kinds of problems do students with disabilities experience? What can faculty do to help?

A: According to the United States Census, 2006, American Community Survey of 18-34 year olds enrolled in college/graduate school, nearly 14% report the presence of a disability. These students report sensory, physical and mental disabilities. The CSU has developed a series of videos, entitled “From Where I Sit,” located at http://www.calstate.edu/accessibility/resources/videos.shtml. The video features eight students with disabilities who share their experiences in the college classroom. Each video includes the challenges the students face in the classroom and suggestions for faculty to help the students be more successful.

5. Is there a committee developing "undue burden" policy?

A: The Instructional Materials Committee is working on an exception, extension and undue burden policy.


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Instructional Materials Questions

1. How does SJSU enforce accessibility in instructional materials?

A: The University’s current focus is on educating faculty and staff regarding the Accessible Technology Initiative (ATI) and assisting faculty to make instructional materials accessible. In December 2007, the Academic Senate passed a policy, Access to Instructional Materials:Timely Identification of Textbooks, Course Readers and Library Reserves located at http://www.sjsu.edu/senate/F07-3.htm. In May 2008, the Academic Senate passed the Policy on Incorporating Accessibility into the Curriculum Review Process located at http://www.sjsu.edu/senate/S08-3.htm. The University has a number of processes to investigate complaints and ensure compliance with federal and state laws.

2. With the new Academic Senate policy “Timely Adoption of Text Books” faculty might ask how the policy will affect them. What would be the process to order textbooks?

A: The new policy, Access to Instructional Materials:Timely Identification of Textbooks, Course Readers and Library Reserves located at http://www.sjsu.edu/senate/F07-3.htm, requires that all faculty provide a list of textbooks, course readers and library reserves to the Spartan Bookstore irrespective of the source they choose for purchasing. The Spartan Bookstore shares the information about the textbooks, course readers and library reserves with the Disability Resource Center (DRC) who can then create alternative media as necessary. A good general rule will be to plan to have the textbook, course readers and library reserve reported to the Spartan Bookstore 7-8 weeks in advance of the beginning of the next semester. Note: Faculty are not required to order books from the Spartan Bookstore, but they are required to submit the list. Directions for submitting the textbook, course readers and library reserve selections can be found at http://www.spartanbookstore.com/SiteText.aspx?id=1256.

3. If a textbook is not available in a digital format, how should the faculty proceed?

A: Faculty are NOT being asked to contact publishers or find digital, accessible textbooks.  Faculty should their order textbooks, course readers and library reserves by the required due date posted in the Spartan Bookstore and on the DRC website (http://www.drc.sjsu.edu).

Course Readers: If the faculty member does not have an electronic version of the course reader, then the faulty member must provide a clean paper copy to the student who requires alternative media. If the copy has blurred or poor print contrast, contains notes or underlining, it cannot be easily made into an accessible document.

4. At least one faculty that I know of creates PowerPoint presentations but does not allow students to access to the slides. Will faculty be required to provide the slides in a digital format since it is part of the course instruction?

A: Intellectual Property rights are recognized; however, intellectual property rights are not exempt from legal requirements pertaining to students with disabilities. Faculty may NOT be required to give the actual slides if they are not given to other students and the presentation of them in class does not pose an access issue for students with disabilities. The faculty would also not be required to share the slides with the entire class if they chose to share them with the student with a disability. NOTE:  All curriculum related materials that are used and shared in class or on the web must be accessible, which include: PowerPoint, podcasts, and all other electronic documents.

5.  In the disciplines of engineering, math and science, the instructional materials contain numerous equations. Do the equations need to be accessible?

A: Faculty should work with the Alternative Media Center for guidance and information related to equation formats. 

6.  How detailed does the alternative text have to be? What are the recommendations for very detailed illustrations and visuals?

A: The key point of providing alternate text to ensure all students, including students with visual impairment, have equivalent access to course materials. The alternative text should include the instructional purpose of the visual.


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Questions Related to Captioning for the Electronic Media

 

1.      Why would the electronic media need to be captioned if sign language interpreters are already assigned to the class?

A: The reality is that it is very difficult for a student to watch an interpreter and the media at the same time.  So the student misses a great deal of information by not being able to view the screen and the interpreter simultaneously as when it is captioned.  Also, electronic media is scripted which means it is presented at a much faster rate of speed than normal speech.  This makes it close to impossible for the interpreter to keep up with the scripted dialog and information is often dropped.

2.      Why would the electronic media need to be captioned if a captioner is already assigned to the class?

A: The same holds true for real-time captioners as for interpreters, it is very difficult for a student to watch the real-time screen and the electronic media at the same time.   So the student misses a great deal of information by not being able to view the screen and the real-time text simultaneously as when it is captioned.    Also, being that it is scripted it is presented at a much faster rate of speed than normal speech.  This makes it close to impossible for the captioner to keep up with the scripted dialog and information is often dropped.

3.      The students in my class have complained that the captions are distracting to them and that they find themselves reading them and are unable to stop.  I want my lecture to be accessible for all students, is there an alternative to captioned media?

A: The California State University (CSU) system has launched a system-wide Accessible Technology Initiative (ATI) to ensure that each CSU campus follows state and federal laws mandating access to technology as well as to ensure a culture of inclusive learning. Accessibility for all is a priority at San José State University. The University is committed to providing an accessible and inclusive environment which enables all students to be successful in attaining an education.  At this time, there are no alternatives to providing captioned media, once the students are exposed to the captions on a regular basis they will eventually tune them out if they are not needed or utilize them to support their learning. 

4.       The electronic media I am using states it is closed-captioned but I am unable to view the captions on the TV in my classroom or when it is projected from the overhead in my smart room.  What can I do?

A: This is often the case in many of the classes, thus captions are not made an option and the Deaf or Hard of Hearing student must rely on the service providers (sign language interpreters/captioners) which does not provide the student with effective communication as information is often dropped due to the faster rate of speech than normal speech.

5.      Where can I get assistance in captioning my electronic media?

A: You may not be aware that the CSU system has an Accessible Technology Initiative for all 23 campuses which states that all media and technology must be accessible which includes movies, streaming videos etc.  The Chancellor’s Office is providing a discounted opportunity for the captioning of such media and each department is responsible for their own curriculum.  For more information contact Chris Laxton in the TV Education Network Dept; his number is 4-2856. 


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Technology Related Questions

1. Is there an easy way for faculty to create an accessible web site?

A: Academic Technology's Web Services has created Website Builder, a user friendly application that will create accessible faculty web sites. For more information about Website Builder, apply for an account or register for a class, visit http://www.sjsu.edu/webservices/services/websitebuilder/. The Center for Faculty Development provides classes in Website Builder on a regular basis. The class schedule is available on the Center for Faculty Development's web site at http://www.sjsu.edu/cfd/events. One-on-one instruction is available in IRC 202, the Faculty Development Lab. Contact Jean Shiota, lab coordinator, for an appointment at 924-2884 or by email to Jean.Shiota@sjsu.edu.

2. Is there an easy way to create an accessible web site for a department, program or college?

A: Academic Technology's Web Services has created Web CMS 7, a user friendly application that will create accessible department, program or college web sites. For more information about Web CMS 7, apply for an account or register for a class, visit http://www.sjsu.edu/webservices/faq/webcms7/. Web Services provides classes on a regular basis. The class schedule is available on the Center for Faculty Development's web site at http://www.sjsu.edu/cfd/events.

3. Several of our faculty require their students to explore websites as part of the curriculum. Faculty cannot control whether commercial websites are accessible. What options are available to faculty?

A:In accordance with the CSU wide Accessible Technology Initiative (ATI) faculty are required to have an accessible course web site by 2012. Given that faculty cannot be held accountable for the accessibility of web sites beyond their control faculty should provide equally effective alternate web sites to students who are unable to access a web site.

4. Is the learning management system, WebCT, accessible?

A: The campus's version of WebCT was not found to be accessible. The campus has adopted a new learning management system, Desire2Learn, which is accessible. The new learning management system will be available to faculty in Spring 2010.

5. What version of Microsoft Office is used in the accessible instructional materials professional development by the San Jose State University's Center for Faculty Development?

A: The Center for Faculty Development is currently using Microsoft Office 2007 (PC) and Microsoft Office 2008 (Mac) for instruction. The tutorials for Office 2003 and 2004 as well as the tutorials for Office 2007 and Office 2008 are available on the Center for Faculty Development web site under the Tutorials section located at http://www.sjsu.edu/cfd/tutorials/.


6.  Faculty scan numerous documents from various sources into PDF format. Is there support for the OCR translation on campus?

A: The Center for Faculty Development Faculty Lab located in IRC 202 has scanners, computers and OCR software for modifying documents. We have staff available to support faculty and staff to use the equipment.

7. If a faculty photocopies a chart from a book, magazine, etc. and gives it to students as a handout, are they required to provide a digital version?

A: All curriculum related materials that are used and shared in class or on the web must be accessible. Alternative text with an equally effective description of the visual must be provided.

8. How does OCR handle tables, etc.?

A: OCR reads tables in the same way that it reads text, from left to right. Tables that not formatted to read from left to right are not accessible.

9. When we use a slide design with background pictures, will a screen reader read the background image on every slide?

A: Any image element appearing in PowerPoint's background will be ignored. However, if you convert the PowerPoint into an Adobe Acrobat pdf document, a text box containing the alternative text for the background picture will appear in a format similar to footer information on every slide.

9. When converting Word and PowerPoint to PDF, does the conversion preserve the accessibility features in Word and PowerPoint?

A: For converting Word to PDF, the styles will be preserved as long as you instruct Acrobat to add tags. Refer to the Accessible Word Tutorial available at http://www.sjsu.edu/cfd/tutorials/. Currently we have not been successful at having Acrobat transfer the alternative text. Therefore, it is necessary to create captions in Word for safe conversion or add the alternative text manually once the document has been converted in Acrobat.

For converting PowerPoint to PDF, the text in the outline pane will be preserved. JAWS will not see the alternative texts for the images. If the alternative text for the images is provided in the Notes pane and the document is printed to pdf with the Notes feature selected, the alternative text will be available.



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NEW! Undergraduate Research Grants

CFD Spring Forum & End-of-the-Year Celebration April 27, 2012 

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Center for Faculty Development

A unit of
Graduate Studies & Research

Center Staff

One Washington Square
San José, CA 95192-0026

Main Office Location: IRC 213
Computing/Consultation: IRC 202
Seminars: IRC 101, IRC 210

Hours: 8 AM - 5 PM
Monday to Friday


Contact Main Office
(408) 924-2303
cfd@sjsu.edu

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