MyPlanner FAQs

Graduating in a timely manner is a top priority at SJSU. My Planner allows undergraduate students to map out their entire academic path to graduation. At the present time only a subset of degrees is available to students. The information below will assist you as you explore how MyPlanner can help construct a timely path to graduation!

What is the difference between MyPlanner and MyProgress?

Who can use MyPlanner?

Why should students use MyPlanner?

How do I determine if the default 4-Year Plan in MyPlanner is right for me?

How can I be sure my plan will meet all degree requirements and allow me to graduate?

How can a student access MyPlanner?

Why can't I access Smart Planner?

How do I enter my Catalog Year in my MyPlanner?

Are course substitutions integrated into MyPlanner?

Will transfer credits appear in MyPlanner?

Does MyPlanner capture a failed course?

Why are courses appearing under the Unassigned Requirements section? 

What is the difference between an “error” and a “warning” in the message pop-ups?

What does “Lock” do?

What does “Refresh Suggestions” do?

What is the difference between “Refresh Defaults” under Edit Preferences: “Refresh Suggestions” on the main screen and “Reset” on Arrange My Plan?

Can I drag and drop a course to a term when it’s not typically offered?

What happens when I select a course for a term in the future and the course is cancelled or inactivated?

Does MyPlanner align with the current Class Schedule?

What does a "This Course is Currently Full" message mean?

What if I wants to take a course in a summer/winter term?

How are changes saved in MyPlanner?

What if I change my major?

How does MyPlanner account for changes to curricula and academic policies?

What if I am an Undeclared student?

Does MyPlanner plan for multiple majors and/or minors?

Where can a student or advisor access help documents?

Who should I contact if I need additional assistance with MyPlanner?

 


What is the difference between MyPlanner and MyProgress?

The MyProgress tool tracks a student’s progress towards earning a degree. It tells the student WHICH courses they have completed, which courses are currently in progress, and what requirements are still needed for graduation.

MyPlanner takes these same requirements and displays them in a sequential ordered plan. This tool reflects WHEN to take requirements each semester. MyPlanner also allows the student to edit their degree plan based on their desired pace and preferred course selections.


Who can use MyPlanner?

Undergraduate students, faculty and advising staff have access to MyPlanner. Students access MyPlanner through the Student Center and Faculty and advising staff access MyPlanner through the Advisor Center.


Why should students use MyPlanner?

MyPlanner shows all degree requirements and the student’s status in meeting them. It assists the student in creating a customized plan to complete the remaining requirements.


How do I determine if the default 4-Year Plan in MyPlanner is right for me?

MyPlanner is a tool that is responsive to your personal timelines for degree completion. Many factors can come into play that can impact your preferred pace and time to a degree. Having a flexible mindset and working with your academic advisor throughout your academic career to develop the best possible plan is highly recommended. You can easily add or remove semesters in MyPlanner to alter your pace.


How can I be sure my plan will meet all degree requirements and allow me to graduate?

MyProgress is connected to MyPlanner. Students nearing graduation need to consult both the MyProgress and MyPlanner. Please consult your advisor as you near graduation.


How can a student access MyPlanner?

Log into MySJSU


Why can't I access Smart Planner?

There are several reasons for why this could occur:

  1. The major plan hasn't been built or published yet
  2. The advisor doesn't have the right access (Advisor Role)
  3. The student has a catalog year that is earlier than what was built in Smart Planner for their program
  4. The student has been discontinued in MySJSU

 


How do I enter my Catalog Year in my MyPlanner?

You do not have to enter a catalog year. The system incorporates your catalog year implicitly.


Are course substitutions integrated into MyPlanner?

Yes, as long as the substitution has been approved and posted.
 


Will transfer credits appear in MyPlanner?

MyPlanner utilizes the MyProgress report to determine which requirements have already been satisfied. If transfer credit is posted and meets a requirement, it will also be met in MyPlanner. If the transfer credit has not been posted yet or if the student plans to take the course elsewhere in the future, the ‘remove’ feature can be used to move the requirement to the end of the plan until transfer credits are officially processed.


Does MyPlanner capture a failed course?

Yes. If a student fails a course that satisfies a specific requirement, the requirement will repopulate in MyPlanner.


Why are courses appearing under the Unassigned Requirements section?

Normally this occurs when there are not enough semesters added by the student to account for a certain order of courses based on pre-requisites. For example, if 3 courses need to be taken after each other and there are only 2 semesters left, the third course will move to the Unassigned area until which time the student adds an additional semester by clicking the Edit Preferences button.


What is the difference between an “error” and a “warning” in the message pop-ups?

An error indicates that a student or advisor cannot proceed with a change until the error is resolved. A warning serves as a cautionary notice; it will let the student or advisor proceed with making a change.


What does “Lock” do?

By checking the “Lock” box, the specified course will remain in that term. If the Refresh Suggestions button is clicked, courses will arrange around the requirement locked to that term. A course can be locked for various reasons: it was placed into a specific term on the Arrange My Plan page, the lock option is clicked, or the course is chosen by the “Add Course” link. Please note you can uncheck the “Lock” box to allow courses to rearrange back to the original sequence.


What does “Refresh Suggestions” do?

Clicking the Refresh Suggestions button restores the recommended plan back to its original sequence of courses, except for courses that have been locked. Locked courses will remain in the term for which they have been locked.
 


What is the difference between “Refresh Defaults” under Edit Preferences: “Refresh Suggestions” on the main screen and “Reset” on Arrange My Plan?

Refresh Defaults (Edit Preferences) – restores the term and unit preferences back to the default for that specific plan.

Refresh Suggestions (Main Screen) – sets the recommended order of courses, not terms, back to default for the major, with the exception of courses that have been locked into a term.

Reset (Arrange My Plan) – allows students to undo drag and drop changes made during the current login session.


Can I drag and drop a course to a term when it’s not typically offered?

No. MyPlanner gives an error message when you drag a course from a suggested term to a term when the course is not typically offered.
 


What happens when I select a course for a term in the future and the course is cancelled or inactivated?

MyPlanner will automatically remove the course from your planner.


Does MyPlanner align with the current Class Schedule?

Yes. The moment the Class Schedule is published.


What does a "This Course is Currently Full" message mean?

When you click Select on a requirement line, MyPlanner checks the current enrollment data for each course for the target term (when the Schedule of Classes is available). If it finds that all sections are full or closed (including Extended Learning sections), then you'll see the message saying "this course is currently full". If there's even one section with one seat available, you won't see the message.


What if I want to take a course in a summer/winter term?

MyPlanner will assign your required courses that are offered in the summer/winter to the term you added.


How are changes saved in MyPlanner?

MyPlanner saves automatically every time you make a change within the tool.


What if I change my major?

Students can change their major through a Change of Major form. Once a change of major is completed, MyPlanner is automatically updated. 

You can see a hypothetical plan through the "What if?" function.  This allows for you to see a complete degree plan if you were to add a new major or a minor. Please note that the What If function is only available to undergraduate students. Additionally, undergraduate students can use this same function for certificate programs as well.


How does MyPlanner account for changes to curricula and academic policies?

MyPlanner will be updated and maintained regularly to reflect curriculum changes in degree requirements as documented in the university catalog. Academic policies are reflected in MyPlanner when possible, but students and advisors are encouraged to review MyProgress regularly.
 


What if I am an Undeclared student?

MyPlanner is loaded with the first 4 semesters for Undeclared students. However, the student is encouraged to declare a major as soon as possible.


Does MyPlanner plan for multiple majors and/or minors?

Yes, if the student has declared all majors and minors.


Where can a student or advisor access help documents?

MyPlanner help documents are in development and will be available on the MyPlanner web page


Who should I contact if I need additional assistance with MyPlanner?

Students who need assistance with MyPlanner should contact the academic advisor for their primary major. Students can also visit the student success center for their college.