People-Centered Practice

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At San José State University, People-Centered Practice reflects our commitment to supporting faculty, staff, and students through responsive, efficient processes. By simplifying administrative functions, reducing barriers, and improving services, we make it easier for our community to focus on teaching, learning, and advancing our shared mission. Guided by collaboration, continuous improvement, and innovation, we are building systems that meet today's needs while preparing for tomorrow's opportunities.

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What is it?

A People-Centered Practice focuses on the people doing the work. By centering improvements on the needs and experiences of our faculty, staff, and students, we can create more responsive, supportive, and efficient systems. At SJSU, this will improve our critical functions like position management, recruiting, and onboarding, with guidance from cross-divisional workgroups and the PCP Sponsor Team to ensure continuous improvement and collaboration.

Process Improvement Projects

Understanding the importance of effective, streamline processes, SJSU is focusing improvement efforts on three processes that impact all campus departments: position management, recruiting, and onboarding. Cross-divisional workgroups will be established for each function, with guidance and oversight provided by the PCP Sponsor Team. We want to hear from you! Share your feedback on any processes you feel would benefit from review.

Projects Page

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We Want to Hear From You!

Share your feedback on any processes you feel would benefit from review.

People-Centered Practice Feedback

How We Got Here

People-Centered Decision Making

Anchor into a people-centered approach by prioritizing opportunities that directly impact SJSU's mission, vision, and institutional values. This includes promoting the good of the whole and working to avoid exceptions that may limit cost savings and efficiency.

Agility Through Standardization

While streamlining and standardizing processes, it's crucial to build flexibility and agility into the operating model to respond to changing environments, student demographics, and technological advancements. Empower individuals to adapt to new challenges and implement continuous improvement processes where needed.  

Service Excellence and Accountability

Improve the quality and efficiency of administrative services to students, faculty, and staff customers across SJSU, while strengthening controls to ensure compliance with governing policies and regulations. Services must be enabled by technology and continue to evolve to balance the need for compliance with a customer service focus. 

Continuous Improvement and Collaborative Change

Foster a culture of continuous improvement and proactive change management and communication, leveraging existing SJSU change management channels and training to extend to all divisions. This includes promoting cross-functional collaboration and shared responsibility across all divisions, all funds. 

How is it Going?

The team is off to a strong start! SJSU has partnered with Steyer Content, to support process map facilitation documentation and our continuous improvement development. All three process improvement priorities have completed current state mapping and are actively designing effeicient future state processes.