Campus Copier Program Frequently Asked Questions (FAQs)

 

How do I submit my meter readings?

Key Operators should record the meter readings for each copier on the last business day of each quarter (August, November, February, and May). Meter readings must be submitted to the CCP Office by the 5th of the following month online. The copier contact person in department contact will be notified by CCP Coordinator when readings are due.

To submit your meter reading, type your CCP Number and meter reading in the Subject field. If you have multiple copiers, list each CCP number and meter reading in the body of the email. For color copiers, provide the CCP number and a separate meter reading for black and white and color copies. Please do not attach any documents to your email.  

Key Operators should retain an historical record of copier meter readings for each copier in their department.

When are meter readings due?

Meter readings are due by the 5th of the following months: September, December, March, and June.

If the campus is closed on the 5th, meter readings are due on the 1st business day thereafter.

Why do I need to submit a meter reading each month?

We need this information to:

  • Verify invoices submitted by service providers.
  • Build data for future copier purchases.

How long does it take to get supplies once I submit my supply order form?

To order copier supplies, use the Copier Supply Order form (pdf) and fax to 4-1534. We stock supplies for all Konica Bizhub and Kyocera Copystar copiers.

Generally, supplies are delivered within one business day. In the event of an emergency, you can call us at 4-1566 and make arrangements to pickup your supplies at Clark Hall 500.

When I get a new or used copier, why is it always a Konica or Royal brand?

The university purchases Konica Bizhub and Kyocera Copystar copiers from a multi-year contract.

This contract is based on:

  • Lowest total cost of ownership
  • Copier features
  • Service response time

Why do I need to call the CCP to request a service call, and then call the CCP again when the Service Tech arrives?

We track response times of our copier service providers to insure they meet our contract guidelines for level of service.

Our contracts state that service must be provided within 4 hours at least 80% of the time.

Also, we monitor all service calls so your service requests can be opened and closed as applicable.

I keep getting a horizontal black line on my copies. What causes this problem?

Lines are usually the result of a blemish on the scanning strip. These blemishes can be a smudge, ink spot or dried correction fluid such as Wite-Out™. When the copier scans the document, the scanner picks up the blemish, thinks the blemish is on the paper, and so makes a horizontal line on your copies.

You can usually solve this problem by cleaning the scanning strip with glass cleaner or water. To find the blemish on the scanning strip, match up the line on your paper copy with the scanning strip. For example:

  • If the line is in the center of the paper, then look for and clean the blemish in the middle of the scanning strip.
  • If the line is near the top of the paper, then look for and clean the blemish near the top of the scanning strip.

I need to move my copier to a new location. What should I do?

Please call the Campus Copier Program Office at 4-1561 to discuss your move. Never move your copier without first contacting the Campus Copier Program.

If a copier is moved without our permission, any resulting damage will not be covered under maintenance agreements. Additional expenses will be incurred to fix any copier moved without permission.

The price to move a copier from one campus location to another is generally between $100 and $150.