Receiving a purchase order from SJSU carries with it the obligation to supply the ordered products and/or services at the agreed upon price, at the promised time and without the need for buyer intervention, renegotiation or continued expediting.

Full performance of contractual obligations will render vendors a favorable evaluation and opportunities for further participation in our purchasing program.

Our expectations:

• Dependable products and services
• Delivery as promised
• Competitive prices
• No substitutions
• Good communications
• Timely resolution of claims
• Compliance with purchasing, shipping and invoicing procedures