Order Status/Timelines

Contact Us (Accounts Payable) at 408-924-1681 regarding status of:

  • Registration Requests: Check issuance within 5 business days.
  • Travel Reimbursements: Check mailed within 5 business days.

Contact Us (Purchasing) at 408-924-1560 regarding status of:

  • Direct Payment Vouchers: Check issuance within 5 business days.
  • Employee/Student Reimbursements: Check issuance within 5 business days.
  • RapidReqs: Order processed within 3 business days.
  • Web Requisitions: Order processed within 7 to 30 business days depending on dolllar amount:
    • $50 - $4,900: 7 business days.
    • $5000 - $49,000: 10 business days.
    • $50,000 - $99,000: 15 business days.
    • $100,000 - 249,000: 20 business days.
    • $250,000 or more: 30 business days.

Important Notes:

  • If you submit a voucher, request or requisition that is incomplete or unclear,processing times will be longer.
  • Processing times do not include vendor's processing and shipping times.
  • These timelines are approximate and serve only as general guidelines.