What is Ombuds
“What is Ombudsman?” ämbədzmən
The word “ombudsman” (om-budz-man) comes from the Swedish language and means “representative.” A Student Ombudsperson (interchangeable term for “ombudsperson”: “ombuds” or “ombudsman”) is a designated administrator who offers SJSU students impartial, informal, and confidential support to assist them with a variety of issues and concerns.
It is appropriate to contact the Student Ombudsperson when you:
- aren’t sure what policies or procedures apply to your situation
- would like to discuss a sensitive issue/concern
- feel that you are being treated unfairly
- feel like your concerns are circling around and not getting resolved
- don’t know whom to ask or where to go
The Student Ombudsperson can help by:
- Sorting through a situation
- Helping you define your goals as it relates to your concern
- Exploring options for resolving your concern
- Discussing and providing resources
- Listening and recommending next steps
- Interpreting university policies
- Advising you on how to effectively communicate about your concern to others who are involved
The Student Ombudsperson does:
- Assist in clarifying issues
- Brainstorm and explore options
- Communicate informally and off-the-record
- Explain university policies and procedures
- Advocate for fair and equitable application of university procedures
- Listen your concern confidentially
- Mediate between involved parties
- Participate in a meeting as an objective observer
- Provide a safe place for discussion
- Provide information about campus resources
- Provide referrals to other services or resources
- Track trends and general issues at a campus level
The Student Ombudsperson does not:
- Advocate for a particular outcome
- Advocate for individuals or take sides
- Change policies, procedures, or make academic/administrative decisions
- Conduct formal investigations
- Keep records identifying individuals who meet with the Student Ombudsperson
- Maintain confidentiality when there is any imminent risk of serious individual or community harm or danger
- Participate or testify in formal procedures including legal proceedings
- Provide legal advice
- Share information with others without permission
Note: the content of this page was adapted from https://ombuds.calpoly.edu and https://www.ombudsassociation.org/what-is-an-organizational-ombuds.