E-Mail FAQs

About this page

This page is intended to answer Frequently Asked Questions (FAQs) about e-mail.

What is e-mail?

E-Mail is the common abbreviation for Electronic Mail. Letters can be transmitted electronically, from one computer, anywhere in the world to another computer, anywhere else in the world, via the Internet.

What is a mail host?

An e-mail host is the address to which your entire incoming e-mail is directed, and where it is held until you download it to your hard drive.

Can I send a picture, document and/or file to someone else by e-mail?

Be certain before sending an attachment with your e-mail that the recipient has the ability to receive and open the type of file you wish to send, whether it is a graphic (such as .gif or .jpg), sound (such as .mp3 or .wav) or a word processing or text file. The procedure for most e-mail programs is very similar, although variations may occur within the same application, depending on the platform.

What is spam e-mail?

Spam Mail refers to unsolicited e-mail including unsolicited advertisements. The term spammers refers to the senders of the spam.

How can spammers get my e-mail address?

Spammers can collect email addresses in many ways. For example:

  • By search engines. They can use some search engines to collect e-mail address from web pages, newsgroups, bulletin boards, Yellow pages ... etc. automatically.
  • By guessing. They can generate a random sequence of characters, hoping to match a few valid addresses.
  • By purchasing. They can buy e-mail addresses from other spammers.
  • People may be required to submit their mail addresses on the Internet (ie., before downloading software/programs) and these e-mail addresses may be released to unknown persons.
  • People may leave their e-mail addresses in some dubious questionnaire that are found on the Internet, on the street or on telephone.

What can I do when I receive a spam e-mail?

  • We do not ask for passwords to be send via email! Do not ever send anybody your SJSU password via e-mail.
  • NEVER buy/use any products/services from spammers.
  • Do not open any files attached with the spam e-mail. These attachments may contain a computer virus or indecent materials.
  • Do not click on any links or pictures in the spam e-mail. This includes the "Click Here to Unsubscribe" and "Remove me" links, because spammers may use these links to verify that your e-mail address is valid. Or, these links could lead to Web pages that are able to infect computers with a computer virus.
  • Do not reply to spam e-mail, because:
    • Very often the sender and return addresses of the spam e-mail are fake.
    • The spammers will know that your e-mail address is valid and active if they receive any e-mail from you.
    • Once a spammer knows they have a valid e-mail address, your e-mail address may be sold to other spammers.
  • Do not forward any spam e-mail to your friends and acquaintances.

You can do the following:

  • SJSU e-mail for employees is provided by Google and Google has a mechanism for handling this issue. If you receive a scam message, please do the following to help stop the scam: 
    • Press the down arrow next to the “Reply” button. Click “Report Phishing” This action will move the message to your spam folder, block further attempts and alert the Google anti-phishing team to act on this phishing attempt.
  • You can set up mail filters/rules in your e-mail clients to remove the spam e-mails automatically.
  • You can also report the spam e-mail by calling the SJSU IT Help Desk at (408) 924-1530 or the Academic Technology Computer Center at (408) 924-2377 or go to our ticket portal and submit an incident ticket into our ticketing system. We will facilitate any corrective action.

I am finding it difficult to stay within my e-mail quota. What do you suggest?

This can be challenging as we are all very dependent on e-mail. Some helpful techniques include:

  • Practice regular deletion of unnecessary e-mail.
  • Practice regular deletion of unnecessary e-mail in the "SENT" folder
  • Practice regular deletion of retained copies of messages you have sent.
  • Unsubscribing from mailing lists that are not useful to you.

When looking for e-mail to delete to bring you within quota, look especially at messages that include attachments. A few dozen of these can account for a very substantial portion of your quota if the attachments are particularly large. (Graphics or animated messages from friends can be very wasteful of your storage quota.)

How do I check my sjsu.edu e-mail online?

Using a Web browser, go to mail.sjsu.edu and check it online.

I am having a problem setting up sjsu e-mail on my computer. It receives e-mail but will not send any.

Using a Web browser, go to mail.sjsu.edu and check it online. If you need help in setting up an e-mail client to work on a university owned computer, go to our ticket portal and submit an incident ticket into our ticketing system. We will refer it to your desktop support team.