Email Support

About this page

This page gives you links to more specific information regarding how to use the university's main email systems.

If you are using SJSU Google Gmail

For support please contact your desktop support provider!

If you did not know whether or not you are using SJSU Google Gmail or wish to find out who provides desktop support for you, the SJSU Help Desk can help you.

If you are seeking assistance with SJSU IT systems and are contacting SJSU via phone and/or Internet you should go directly to the new SJSU IT Help Desk website.

If you are seeking assistance with Canvas, or other distance learning tools, you should go to the SJSU eCampus website.

If none of the above work:

Applying for email accounts at SJSU

  • SJSU Google Gmail
    Information about this system is provided at this Web site.
  • Student Email
    Currently enrolled students at SJSU, who have paid their fees, are the only people eligible for an SJSU student email account. To find out more about SJSU student email accounts, go to this page.

Email tutorials

An index of tutorial documentation is maintained here.

Email Web access

Access your email using your Web browser. Email is accessed here. You have to be an SJSU employee or be a current student (not an applicant) to have an SJSU email account.

ITS Service Desk
One Washington Square
Clark 102, 1st Floor
San José, CA 95192-0026
Phone: (408) 924-1530
Hours and Location: CL102
ITS Service Desk E-mail: