About Us

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The Information Technology Support Services (ITSS) team comprises Information Technology professionals whose mission is to deliver timely, reliable, and expert technical support service to San Jose State University students, staff, and faculty.

ITSS deploys and provides technical support for operating systems for Windows and Macintosh computers, standard productivity software (e.g. Microsoft Office), core business applications, and connections to print services. We also supply logon account creation for secure connections to our domains and network drive space for file sharing. Consulting services of ITSS also includes management of technical projects for departments and colleges.

Mission Statement

The goal of ITSS is to serve as a knowledgeable resource for questions or problems concerning the use of computing and information technology, and to deliver timely, reliable, and expert technical support with the highest level of customer satisfaction.