Frequently Asked Questions

Q: I applied for a job before the online process started. Do I already have a user name and password?

A:

  • External Applicants: No. You will need to create a user name and password and set up your profile. For details, see New User Registration.
  • Internal Applicants: Yes. Use your SJSUOne account to login.

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Q: I'm an external applicant. How do I change my password?

A:

  1. Click the External Applicant Login button and enter your User ID and password
  2. Click My Profile
  3. Click the Change Password hyperlink
  4. Make the appropriate changes

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Q: I'm an external applicant, and I forgot my password. What do I do?

A:

  1. Click the External Applicant Login button
  2. Click the Login Help hyperlink in the Login box
  3. Enter your User Name

An email with a new password will be sent to the email account on file.

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Q: I'm an external applicant, and I forgot my user name. What do I do?

A:

  1. Click the External Applicant Login button
  2. Click the Login Help hyperlink in the Login box
  3. Enter the email address you entered when you first applied

Provided the email address matches that which is on your profile, an email address will be sent with your user name.

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Q: Who is considered an external applicant?

A: You are an external applicant if you are:

  • Not currently employed in a regular full or part-time position at San José State
  • A Student Employee
  • A Student Assistant
  • A Work Study Student
  • An Instructional Student Assistant
  • A Non-Resident Alien Tax (NRAT) Student

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Q: Who is considered an internal applicant?

A: You are an internal applicant if you are:

  • A current employee in a regular full or part-time position at San José State
  • Not a student employee

Note: Student employees are not considered Internal Applicants. Students working as student assistants, work study students, instructional student assistants or NRAT students should apply as external applicants.

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Q: I'm an external applicant. How do I login the first time?

A: The first time you login, you will be able to create a user name and password during registration. For instructions on how to register, see New User Registration - External Applicants (quick steps).

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Q: I'm an internal applicant. How do I login?

A: Internal Applicants do not need to register. Instead, just use your existing SJSUOne account to login. 

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Q: Is the system available 24/7?

A: As a general rule, the system is available 24 hours a day, 7 days a week. Weekly maintenance occurs each Monday evening from 8:00pm - 11:00pm Pacific Time. Additional monthly maintenance occurs one Sunday morning each month. For specific downtime information, see System Status.

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