Blackboard Knowledge Base/Resources

First time joining a Blackboard session? Click on this link prior to joining your first session, and follow the quick reference guides for Blackboard Collaborate Web Conferencing, Blackboard Enterprise Instant Messaging, Wimba Classroom, Blackboard Collaborate Voice Authoring, Elluminate Session Administration System (SAS), ELM, Publish, Plan.


Tier one support for end users or basic technical questions:

Having technical problems with Blackboard? Click on this link to access self help support portal where you can search the knowledge base for FAQ's and downloads, start a live chat, submit a trouble ticket or call toll free 24/7.

Need hands-on training with Blackboard? Click on this link to sign up for the FREE live online training sessions to learn how to use each feature in Blackboard. None of the dates work for your schedule? No worries! Check back frequently as we post an updated schedule a few times a month. You can take these sessions as often as you like, for FREE.

Interested in learning about additional products Blackboard has to support your Unified Learning and Collaboration projects? Click on this link for product literature.

Interested in attending live online events and webinars? Blackboard Collaborate hosts a variety of different E-Learning and Collaboration topics each month, mostly FREE.

Need to search for a previously recorded event or webinar? Click on this link to access the recordings.

Want to learn more about other institutions successes with Blackboard? Click this link to review our published Customer Success Stories.

Curious about Top Ten Briefs and White Paper content? Blackboard has those resources too! Click this link to access the library of resources.

Want to learn more about our Center of Excellent Program and Winners over the years? Click this link to read about leading edge ways our Champions have used Blackboard.

Interested in additional Professional Services? Click on this link to learn more about the various Professional Services and Workshops we offer.