SJSU Support Services
About this page
This page provides more detail about the services performed by the SJSU Academic Technology Computer Center (formerly known as the Information Technology Support Services Help Desk) and links to resources.
We are no longer the help desk. If you seeking assistance and are contacting SJSU via phone and/or Internet you should go directly to the SJSU IT Help Desk website.
San José State Academic Technology Computer Center
We, at the SJSU Academic Technology Computer Center (ATCC), are a source of computing assistance for students, faculty and staff. If our staff cannot help you with a particular problem, they can refer you to the right sources, be it a campus department, a computer's manufacturer and/or software vendor.
If you are contacting SJSU via phone and/or Internet you should go directly to the SJSU IT Help Desk.
What to do first
We suggest you should do a few things before calling us, or the new SJSU IT Help Desk. This "What to Do First" webpage has a list of our suggestions.
Information about the status of specific networks and systems at SJSU are provided on the Systems Status Web Page.
Information about specific network, systems, or viruses when alerts are issues are provided on this "Campus-wide Alerts" webpage.
Common Support Issues:
- Password Resets
This page is designed to provide you with the information you need to get your passwords reset.
- Log-in Issues
This page provides very basic information about the SJSU wireless network.
- E-Mail Support
This page gives you general information and links to more specific information regarding how to use the university's two main e-mail systems.
- Account Requests
This page provides basic information about University E-Mail and other accounts.