About This Page
If you seeking assistance and are contacting SJSU via phone or Internet you should go directly to the SJSU IT Help Desk website.
This page provides basic information about University e-mail and other accounts. If you are using Webmail or an e-mail client program like Thunderbird, Outlook, or Apple Mail to access your campus e-mail account(s) go to this page.
University SJSU Gmail E-Mail Accounts
This system is only applicable to employees and students at San Jose State University.
Every employee either received a Gmail account when they were hired or are being migrated to this new official university e-mail system. The group responsible for desktop support in your area is the group that is the first point of contact for SJSU Gmail. To apply for SJSU Gmail please see your desktop support computer group or call the University Help Desk, or visit us in at the Academic Technology Computer Center, CL102, in person and we will refer your request to the appropriate party. The SJSU IT Help Desk can help you with that. (Please see "Need More Information?" below.) Authentication for this is done using SJSUOne. More information about employee SJSU Gmail is here.
Information for students about SJSU Gmail is here.
Other Types of University Accounts
There are other types of of accounts that may or may not be associated with e-mail. These include but are not limited to:
MySJSU is for current and former students and applicants for admission, as well as all SJSU employees. Find important information about your academic or work career, system downtime, procedural updates, documentation, training and support using MySJSU. Authentication for this is done using SJSUOne. The SJSU IT Help Desk can be reached at (408) 924-1530 or via e-mail at email@example.com.
SJSUOne (SJSUOne is also used for SJSU e-mail)
The SJSUOne account system is developed and maintained by ITS System Services, not Information Technology Support Services, and is necessary to connect to e-mail services, to the wireless network and a growing list of other SJSU web-based applications. Accounts are available to every SJSU faculty, staff and student. SJSUOne passwords expire every 180 days. This university help desk supports SJSUOne. Here is a webpage with related links. If you need assistance with SJSUOne, and/or you did not find what you are looking for on this site you should go directly to the SJSU IT Help Desk website.
This is the password used to access D2L. The D2L login page is only for students of the SJSU School of Library and Information Science. Information about that is here.
Remember your user names and your passwords are the keys to your digital identity on our university computer systems. When somebody logs into computer systems using this information it is assumed they are you. Keep this information secret!
Need More Information?
If you seeking assistance with SJSU IT systems and are contacting SJSU via phone and/or Internet you should go directly to the new SJSU IT Help Desk website.
If you seeking assistance with Canvas, or other distance learning tools, you should go to the SJSU eCampus website.