SJSU Support Services

The ATCC Computer Desk

One Washington Square
Clark 102, 1st Floor
San José, CA 95192-0026
SJSU ITS Service Desk
Phone: (408) 924-1530
Hours and Location: CL102
SJSU Help Desk Email:

Help Desk Support

  • Employees should contact your IT service provider.
  • If you are seeking assistance with SJSU IT systems and are contacting SJSU via phone and/or Internet you should go directly to the new SJSU IT Help Desk website.
  • If you are seeking assistance with Canvas, or other distance learning tools, you should go to the SJSU eCampus website.
  • Or, please feel free to contact us or come into Clark Hall 102 for assistance.


San José State Academic Technology Computer Center

We, at the SJSU Academic Technology Computer Center, are a source of computing assistance for students, faculty and staff. If our staff cannot help you with a particular problem, they can refer you to the right sources, be it a campus department, a computer's manufacturer and/or software vendor.

If you are contacting SJSU via phone and/or Internet you should go directly to the SJSU IT Help Desk.

What to do first

We suggest you should do a few things before calling us, or the new SJSU IT Help Desk. This "What to Do First" webpage has a list of our suggestions.

Campus-wide Alerts

Information about the status of specific networks and systems at SJSU are provided on the Systems Status Web Page.

Information about specific network, systems, or viruses when alerts are issues are provided on this "Campus-wide Alerts" webpage.

Common Support Issues:

  • Desktop Support
    Desktop Support is your local computer support provider.
  • Password Resets
    This page is designed to provide you with the information you need to get your passwords reset.
  • Log-in Issues
    This page provides very basic information about the SJSU wireless network.
  • Email Support
    This page gives you general information and links to more specific information regarding how to use the university's two main email systems.
  • Account Requests
    This page provides basic information about University email and other accounts.