Password Resets

About this page

This page is designed to provide you with the information you need to get your passwords reset at SJSU.

If you are seeking assistance and are contacting SJSU via phone or Internet you should go directly to the SJSU IT Help Desk website.

How to reset an SJSU Password:

  • SJSUOne Password Reset
    Your SJSUOne password is the password you use to log onto MySJSU as well as campus wireless and other applications like Campus E-mail and Canvas.
    SJSUOne Passwords are only good for just over five months, SJSUOne Passwords have to be reset every 180 days. For help with SJSUOne go to this site. SJSUOne assistance is at (408) 924-1530 or via e-mail at info-support@sjsu.edu.
  • Desire2Learn (D2L)
    The D2L login page is only for students of the SJSU School of Library and Information Science. For D2L help go to this site.
  • Other Password?
    Be sure to identify what type of password it is. If you are seeking assistance and are contacting SJSU via phone or Internet you should go directly to the SJSU IT Help Desk website: