About Us

An A/V technician will consult with departments regarding the maintenance and repair of malfunctioning department-owned equipment. We research and recommend equipment to campus departments for purchase (vendor/model) etc.

How can I contact A/V Tech?

A request can be submitted to the SJSU Help Desk by phone (408) 924-2377 or by e-mail at helpdesk@sjsu.edu.

What can A/V Tech Do?

After a request is submitted, Audio Video Technical Services is equipped to conduct the following actions:

• A/V service technicians will diagnose equipment problems.
• Within the limitations of unit resources, A/V service technicians will make repairs on equipment.
• If the repair is beyond the resource limitations of A/V services, the owner will be advised of the potential cost to repair the equipment or an outside vendor will be suggested.
• A/V Technical Services will advise departments how to submit equipment needing repair.
• If repair work is conducted on campus, departments will be charged only for replacement parts, not labor costs associated with in-house repair. If we do not have parts or a service manual for equipment needing repair, departments will be notified and charged accordingly, but not for labor.

Serviceable Items

Despite all precautions, there may come a time when electronic equipment will fail during class. This is when you want assistance immediately by repair or a system backup. Under certain conditions we can offer that level of service.

Items that can be serviced include:

• TVs
• VCRs
• DVDs
• LCD projectors
• DLP projectors
• Laptop Computers
• Cassette recorders/players
• CD recorders/players
• Dictation Equipment
• Record players
• Camcorders
• Film projectors
• Slide projectors
• Overheads
• Screens
• Sound systems
• Miscellaneous equipment