Audio Visual Tech Services

AVtech

The Audio Video Technical Services repair shop was established to maintain university owned A-V equipment, which is not only part of Academic Technology Media Services inventory, but equipment owned by various university departments.

About Us

An A/V technician will consult with departments regarding the maintenance and repair of malfunctioning department-owned equipment. We research and recommend equipment to campus departments for purchase (vendor/model) etc.

How can I contact A/V Tech?

A request can be submitted to the SJSU Help Desk by phone (408) 924-2377 or by e-mail at helpdesk@sjsu.edu.

What can A/V Tech Do?

After a request is submitted, Audio Video Technical Services is equipped to conduct the following actions:

  • A/V service technicians will diagnose equipment problems.
  • Within the limitations of unit resources, A/V service technicians will make repairs on equipment.
  • If the repair is beyond the resource limitations of A/V services, the owner will be advised of the potential cost to repair the equipment or an outside vendor will be suggested.
  • A/V Technical Services will advise departments how to submit equipment needing repair.
  • If repair work is conducted on campus, departments will be charged only for replacement parts, not labor costs associated with in-house repair. If we do not have parts or a service manual for equipment needing repair, departments will be notified and charged accordingly, but not for labor.

Serviceable Items

Despite all precautions, there may come a time when electronic equipment will fail during class. This is when you want assistance immediately by repair or a system backup. Under certain conditions we can offer that level of service.

Items that can be serviced include:

  • TVs
  • VCRs
  • DVDs
  • LCD projectors
  • DLP projectors
  • Laptop Computers
  • Cassette recorders/players
  • CD recorders/players
  • Dictation Equipment
  • Record players
  • Camcorders
  • Film projectors
  • Slide projectors
  • Overheads
  • Screens
  • Sound systems
  • Miscellaneous equipment