This page provides more detail about the services performed by the University Help Desk and links to resources.
We are the source of computing assistance for students, faculty and staff. If our staff cannot help you with a particular problem, they can refer you to the right sources, be it a campus department, a computer’s manufacturer and/or software vendor.
We suggest you should do a few things before calling the Helpdesk. This "What to Do First" webpage has a list of our suggestions.
Information about specific network, systems, or viruses when alerts are issues are provided on this "Campus-wide Alerts" webpage.
A list of units and the services offered for faculty, staff, and some even for students is available at this "Educational Technology Services" website.
A definition list of the various levels of support and server provided by us is available on this "Service Level Agreements" webpage.
Published listings to direct IT service providers at San José State University is provided on this "Support Contacts" webpage If you cannot find the support person you need on this page please contact the San José State University Help Desk at (408) 924-2377 for referral and/or support.
If you did not find what you are looking for on this site the SJSU Help Desk can help you.
We try to keep this and every page in our website up to date. If you find an error or a broken link we apologize. Please let us know so we can fix it. In the case of broken links, it would be most helpful if you could copy the URL of the page with the broken link, provide information about where the broken link is in the page. Please send us an Email to the SJSU Help Desk at helpdesk@sjsu.edu or call us at (408) 924-2377.
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