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About This Page

This page provides basic information about University e-mail and other accounts. If you are using Webmail or an e-mail client program like Thunderbird, Outlook, or Apple Mail to access your campus Email account(s) go to this page. If you have other questions the SJSU Help Desk can help you with that. (Please see "Need More Information" below.)

University E-Mail (Lotus Notes)

This system is only applicable to employees of San Jose State University. Every employee either received an account when they were hired or when Lotus Notes became the official university e-mail system. If you are using the Lotus Notes Client software, the group responsible for desktop support in your area sets up your Lotus Notes software. To apply for Lotus Notes software installation, please see your desktop support computer group or see the University Help Desk office in person and we will refer your request to the appropriate party. The SJSU Help Desk can help you with that. (Please see "Need More Information?" below.)

UNIX Accounts

The old UNIX accounts are used for e-mail by employees who have not modernized to the current system, for legacy FTP to the university's old web server, and for a few various other purposes. If you have other questions about UNIX the SJSU Help Desk can help you with that. (Please see "Need More Information?" below.)

Other Types of University Accounts

There are other types of of accounts that may or may not be associated with e-mail. These include but are not limited to:

MySJSU

MySJSU is for current and former students and applicants for admission, as well as all SJSU employees. Find important information about your academic or work career, system downtime, procedural updates, documentation, training and support using MySJSU. MySJSU passwords expire every 90 days. MySJSU is supported by the CMS Help Desk. They can be reached at (408) 924-1530 or via e-mail at cmshelp@sjsu.edu. Support requests for MySJSU should be submitted via e-mail at cmshelp@sjsu.edu.

SJSUOne (SJSUOne is also used for student e-mail)

The SJSUOne account system is developed and maintained by University Computing & Telecommunications and is necessary to connect to the wireless network and a growing list of SJSU web-based applications. Accounts are available to every SJSU faculty, staff and student. SJSUOne passwords expire every 180 days. This university help desk supports SJSUOne. Here is a help desk webpage with related links. If you need assistance with SJSUOne, and/or you did not find what you are looking for on this site, the SJSU Help Desk can help you.

About Passwords

Remember your user names and your passwords are the keys to your digital identity on our university computer systems. When somebody logs into computer systems using this information it is assumed they are you. Keep this information secret!

Need more information?

If you did not find what you are looking for on this site the SJSU Help Desk can help you:

• Call us at (408) 924-2377 during our normal business hours.
• Or, go to our ticket portal and submit an incident ticket into our ticketing system.
• Or, visit us in Clark Hall room 102 during our normal business hours.

Missing Links, Errors and Broken Links?

We try to keep this and every page in our Website up to date. If you know of a resource we are not listing, find an error and/or a broken link we apologize. Please let us know about the error so we can fix it. It would be most helpful if you could copy the URL of the page with the missing resource, error or broken link, and provide information about where the error or the broken link is in the page. Please do one of the following:

• Call us at (408) 924-2377 during our normal business hours.
• Or, go to our ticket portal and submit an incident ticket into our ticketing system.
• Or, visit us in Clark Hall room 102 during our normal business hours.