San Jose State University : University Help Desk

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About This Page

This page provides basic information about University e-mail and other accounts. If you are using Webmail or an e-mail client program like Thunderbird, Outlook, or Apple Mail to access your campus e-mail account(s) go to this page. If you have other questions the SJSU Help Desk can help you with that. (Please see "Need More Information" below.)

University SJSU Gmail E-Mail Accounts

This system is only applicable to employees of San Jose State University. Every employee either received a Gmail account when they were hired or are being migrated to this new official university e-mail system. The group responsible for desktop support in your area is the group that is the first point of contact for SJSU Gmail. To apply for SJSU Gmail please see your desktop support computer group or see the University Help Desk office in person and we will refer your request to the appropriate party. The SJSU Help Desk can help you with that. (Please see "Need More Information?" below.) Authentication for this is done using SJSUOne.

Legacy University Lotus Notes E-Mail Accounts

This old legacy system is only applicable to employees of San Jose State University. Employees who still have Lotus Notes either received an account when they were hired or when Lotus Notes became the official university e-mail system. If you are using the Lotus Notes Client software, the group responsible for desktop support in your area sets up your Lotus Notes software. If you do not know who they are, the SJSU Help Desk can help you with that. (Please see "Need More Information?" below.)

Legacy University UNIX E-Mail Accounts

The old legacy UNIX accounts are only still used for e-mail by a few long-term employees who have not modernized to the current system, for legacy FTP to the university's old web server, and for a few various other purposes on old systems. The old student UNIX e-mail accounts were deleted in 2008. If you have other questions about the obsolete UNIX system, the SJSU Help Desk can help you with that. (Please see "Need More Information?" below.)

Other Types of University Accounts

There are other types of of accounts that may or may not be associated with e-mail. These include but are not limited to:

MySJSU
MySJSU is for current and former students and applicants for admission, as well as all SJSU employees. Find important information about your academic or work career, system downtime, procedural updates, documentation, training and support using MySJSU. MySJSU passwords expire every 90 days. MySJSU is supported by the CMS Help Desk. They can be reached at (408) 924-1530 or via e-mail at cmshelp@sjsu.edu. Support requests for MySJSU should be submitted via e-mail at cmshelp@sjsu.edu.
SJSUOne (SJSUOne is also used for SJSU e-mail)
The SJSUOne account system is developed and maintained by University Computing & Telecommunications and is necessary to connect new e-mail services, to the wireless network and a growing list of other SJSU web-based applications. Accounts are available to every SJSU faculty, staff and student. SJSUOne passwords expire every 180 days. This university help desk supports SJSUOne. Here is a help desk webpage with related links. If you need assistance with SJSUOne, and/or you did not find what you are looking for on this site, the SJSU Help Desk can help you.

About Passwords

Remember your user names and your passwords are the keys to your digital identity on our university computer systems. When somebody logs into computer systems using this information it is assumed they are you. Keep this information secret!

Need more information?

If you did not find what you are looking for on this site the SJSU Help Desk can help you:

Missing Links, Errors and Broken Links?

We try to keep this and every page in our Website up to date. If you know of a resource we are not listing, find an error and/or a broken link we apologize. Please let us know about the error so we can fix it. It would be most helpful if you could copy the URL of the page with the missing resource, error or broken link, and provide information about where the error or the broken link is in the page. Please do one of the following:

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