This page is designed to provide you with the information you need to get your passwords reset. If you use University E-mail (Lotus Notes) or UNIX e-mail, and have lost your e-mail password, or if you have lost your passwords for SJSUOne or MySJSU, your password must be reset. We do not have the ability to look up your password.
If you have a UNIX password and just want to change it yourself, this page has that information.
You can send an e-mail to helpdesk@sjsu.edu and request a University E-mail (Lotus Notes) password reset. Be sure to include the following in your request:
You can come to the SJSU help desk located located in Clark Hall, first floor, Room 102.
You can send an e-mail to helpdesk@sjsu.edu and request a UNIX password reset. Be sure to include the following in your request:
You can use this PDF form to have your UNIX password reset. These forms are also available at, and must be dropped off at, (or faxed to) the SJSU help desk located located in Clark Hall Room 102. They can be faxed in to us at (408) 924-2317.
You can come to the SJSU help desk located located in Clark Hall, first floor, room 102.
Give us a couple of days to reset a UNIX password. UNIX passwords must be picked up in person (please bring photo ID) at the University Help Desk by the person owning the account. We do not have the authority to make exceptions to this policy. Phone enquiries about this can be made to (408) 924.2377 or via e-mail to helpdesk@sjsu.edu.
Eventually UNIX based authentication is being phased out, even for UNIX e-mail! All UNIX system users are strongly advised to get a SJSUOne account. You can get more inormation on SJSUOne by following this link. If this information does not help please call us at (408) 924-2377 or you can come in person to the SJSU help desk located located in Clark Hall room 102.
We do not support MySJSU. Please contact the CMS Help Desk for issues regarding MySJSU. The CMS help desk does not have a walk up window. The ways to contact them are:
If you did not find what you are looking for on this site the SJSU Help Desk can help you.
We try to keep this and every page in our Web site up to date. If you find an error or a broken link we apologize. Please let us know so we can fix it. In the case of broken links, it would be most helpful if you could copy the URL of the page with the broken link, provide information about where the broken link is in the page. Please send us an e-mail to the SJSU Help Desk at helpdesk@sjsu.edu or call us at (408) 924-2377.
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