This page is designed to provide you with the information you need to get your passwords reset at SJSU. If you use SJSU e-mail systems systems, including University E-Mail (Lotus Notes) or the old UNIX e-mail, and have lost your e-mail password, or if you have lost your passwords for Blackboard, SJSUOne or MySJSU, your password must be reset. We do not have the authority to reset your MySJSU password, but this page contains information on how to do that.
We do not have the ability to look up your old password, or send you your old password, for any SJSU systems.
If you are using SJSU Student E-Mail, please follow the instructions for SJSUOne. Changing your SJSUOne password changes your student e-mail password to match your SJSUOne password.
Be sure to include the following in your request:
Be sure to include the following in your request:
You can come to the SJSU help desk located located in Clark Hall, first floor, Room 102.
You can use this PDF form to have your old UNIX password reset. These forms are also available at, and must be dropped off at, (or faxed to) the SJSU help desk located located in Clark Hall Room 102. They can be faxed in to us at (408) 924-2317.
You can come to the SJSU help desk located located in Clark Hall, first floor, room 102.
Give us a couple of days to reset a UNIX password. UNIX passwords must be picked up in person (please bring photo ID) at the University Help Desk by the person owning the account. We do not have the authority to make exceptions to this policy. Phone enquiries about this can be made to (408) 924.2377.
You can get more inormation on SJSUOne by following this link. If this information does not help please call us at (408) 924-2377 or you can come in person to the SJSU help desk located located in Clark Hall room 102.
As stated above, we do not support MySJSU. Please e-mail the CMS Help Desk for issues regarding MySJSU. The CMS help desk does not have a public walk up window. The CMS help desk is a totally different organizational unit than this help desk. We do not have the ability to assist with issues MySJSU.
The ways to contact the CMS Help Desk are:
If you did not find what you are looking for on this site the SJSU Help Desk can help you:
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