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About this page

This page is designed lead you to information you need to have to setup the e-mail client Apple Mail for Apple Macintosh computers, as a client for the main university e-mail servers. The instructions noted here were created on a computer running Mac OS X 10.5 Leopard. There will be differences with other versions of Mac OS X.

If you are using SJSU Google Gmail

Please contact your desktop support provider!

If you did not know whether or not you are using SJSU Google Gmail or wish to find out who provides desktop support for you, the SJSU Help Desk can help you:

• Call us at (408) 924-2377 during our normal business hours.
• Or, go to our ticket portal and submit an incident ticket into our ticketing system.
• Or, visit us in Clark Hall room 102 during our normal business hours.

Before you Proceed

This is what you need to know to before you can configure e-mail client software:

• The type of e-mail account you have
• Your user name and password
• Your incoming server settings
• Your outgoing server settings

If you do not have the information listed above then go to this page.

Procedure:

1. In Apple Mail, Under the "Mail" menu select "Preferences."
2. Select the "Accounts" Icon then click on the "+" sign.
3. This brings up the "Add Account" Wizard. Enter your Full Name and the Email address as well as the password of your account and click "Continue"
4. Set account type to "IMAP" and create a description for your account. This is for you to tell what account this is and it can be any descriptor, like SJSU Email, enter your user name the password should appear as a row of dots, you can re-enter that here if you want, then click "Continue".
5. If you are using imap.sjsu.edu the "Verify Certificate" may come up and say, "Mail can't verify the identity of "imap.sjsu.edu". This is a known issue, click "Connect".
6. Set your outgoing server setting. You can also give this a description. Either use or do not use authentication as is appropriate for your server. Click Continue.
7. Your computer should check the connection to the server. This could take awhile. In Outgoing Mail Security use the settings, if any, that are appropriate for your server. If in doubt, leave it set to the default and select "Continue."
8. This brings up the Account Summary, check to be sure the settings are acurate and that the "Take account online" button is checked. Click on "Create"
9. The account should now appear in the "Accounts" Panel of the "Preferences" Item under the "Mail" menu.

Need more information?

If you did not find what you are looking for on this site the SJSU Help Desk can help you:

• Call us at (408) 924-2377 during our normal business hours.
• Or, go to our ticket portal and submit an incident ticket into our ticketing system.
• Or, visit us in Clark Hall room 102 during our normal business hours.

Missing Links, Errors and Broken Links?

We try to keep this and every page in our Website up to date. If you know of a resource we are not listing, find an error and/or a broken link we apologize. Please let us know about the error so we can fix it. It would be most helpful if you could copy the URL of the page with the missing resource, error or broken link, and provide information about where the error or the broken link is in the page. Please do one of the following:

• Call us at (408) 924-2377 during our normal business hours.
• Or, go to our ticket portal and submit an incident ticket into our ticketing system.
• Or, visit us in Clark Hall room 102 during our normal business hours.