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About this page

This page is designed lead you to information you need to have to setup the e-mail client Outlook Express as a client for the main university e-mail servers.

If you are using SJSU Google Gmail

Please contact your desktop support provider!

If you did not know whether or not you are using SJSU Google Gmail or wish to find out who provides desktop support for you, the SJSU Help Desk can help you:

• Call us at (408) 924-2377 during our normal business hours.
• Or, go to our ticket portal and submit an incident ticket into our ticketing system.
• Or, visit us in Clark Hall room 102 during our normal business hours.

Before you Proceed

This what you need to know to configure your e-mail client software:

• The type of e-mail account you have
• Your user name and password
• Your incoming server settings
• Your outgoing server settings

If you do not have the information listed above then go to this page.

Configuring

How to configure Outlook Express for an SJSU Email account?

1. Open the Outlook Express from start menu.
2. To create a new account go to the Tools and click on the options.
3. There may be a few accounts in the screen. But we want to add the new account so just click on the add button and select the mail option.
4. Enter your name in this field and click next.
5. Enter your full email address and click next.
6. Please select the IMAP server.
7. Enter your incoming server setting.
8. Outgoing server sttings depends upon the user location, enter your appropriate outgoing server settings.
9. Please enter your account password in this field. Leave the user name as it is.
10. You have successfully created your account. Click finish.
11. Now you can see your sjsu account in the list.
12. After you close that screen the following screen will automatically come up. You can just click yes and it will download all the folders from the server.
13. You can access your emails from outlook express.

Resources

• Configuring Outlook Express [PDF]

Need more information?

If you did not find what you are looking for on this site the SJSU Help Desk can help you:

• Call us at (408) 924-2377 during our normal business hours.
• Or, go to our ticket portal and submit an incident ticket into our ticketing system.
• Or, visit us in Clark Hall room 102 during our normal business hours.

Missing Links, Errors and Broken Links?

We try to keep this and every page in our Website up to date. If you know of a resource we are not listing, find an error and/or a broken link we apologize. Please let us know about the error so we can fix it. It would be most helpful if you could copy the URL of the page with the missing resource, error or broken link, and provide information about where the error or the broken link is in the page. Please do one of the following:

• Call us at (408) 924-2377 during our normal business hours.
• Or, go to our ticket portal and submit an incident ticket into our ticketing system.
• Or, visit us in Clark Hall room 102 during our normal business hours.