Joining a Line Virtually

“Joining the Queue” allows you to wait to speak with a staff member virtually from the Undergraduate Admissions and Outreach, Registrar’s, and Financial Aid and Scholarship offices. You can choose to be notified by text as your turn approaches.
 

Creating an Account and Joining the Queue

You can join a queue to receive services during available hours from a department in the Student Services Center like Undergraduate Admissions, Office of the Registrar or the Financial Aid & Scholarship Office.

If you're a student, you'll need your ID number, though it is not required to join a queue. Don't forget that both chat and phone lines are available if you'd rather have that option.  

Joining the Queue Options

You have two options to join the Queue, either via the department website or by downloading the QLESS app. 

Website

Click the “Join the Queue” button and follow the directions.

Download the App

Download the QLESS Android or iOS App. Once you’ve opened the App, look for SJSU and follow the prompts.

Common Text Commands 

Text "L" when you need to exit the line.

S

Text "S" when you want an update of your wait time or place in line.

M

Text "M" to request more time.

H

Text "H" for help to get additional assistance.

W

Text "W" to switch from text to voice call updates.

N# 

Text "N#" to notify you in XX minutes before it's your turn.

 

Join the Virtual Line!