Contacting Departments
The services provided in the Student Services Center (SSC) are available in a mix of modalities for students who need assistance. Below is information on how to contact each department in the SSC virtually and in-person. To join the queue (line) for any type of services, please use QLess.
Department |
Contact |
Phone |
Hours |
LiveChat |
| Academic Advising & Retention Services |
General questions/
|
In person (join the line via QLess): Tuesday - Thursday Virtual Drop-Ins (Join the line via QLess): Monday: 10:30 am - 3:00 pm Tuesday - Thursday: 1:30pm - 4:30pm Friday: 9:00am - noon and 1:30pm - 3:00pm |
Monday - Thursday Friday |
|
| ASPIRE/McNair | 408-924-2540 |
In-person hours will be available after August 16 Virtual Drop-Ins (Join the line via QLess): Wednesday noon - 1:30 pm |
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| Bursar’s Office |
General questions: Cashier questions: SJSU ID questions: |
Monday - Friday: 9:00am - 4:00pm 408-924-1601 |
In person (join the line via QLess): Tuesday - Thursday: 9:00 am - 2:00 pm Appts Only for Tower Card (make an appt via QLess): Tuesday - Thursday: 9:00 am - 2:00 pm |
Monday - Friday: |
| Financial Aid & Scholarship Office |
Monday - Friday 8:15 am - 4:45 pm 408-283-7500 |
In person (join the line via QLess): Monday - Friday: 9:00 am - 4:00 pm Virtual Drop-Ins (Join the line via QLess): Friday: 10:00 am - 3:00 pm |
Monday - Friday: 12:00 pm - 4:00 pm |
|
|
Graduate Admissions & Program Evaluations |
Staff: Admissions: Current Students: graduate@sjsu.edu
|
408-283-7500 (press 1 for Admissions) |
Monday - Thursday: 8:15 am - 4:45 pm Friday: 9:00 am - 4:30 pm In-person walks in at Window G in the Student Services Center |
Monday - Friday 9:00am - noon |
|
| New Student and Family Programs |
Freshmen: Transfer: Parents/Family: mystudentis@sjsu.edu |
408-924-5972 |
In person (join the line via QLess) will be available beginning August 10: Tuesday - Thursday: 10:00 am - 2:00 pm |
Monday - Friday 9:00 am - Noon | |
| Office of the Registrar |
Staff: sjsu.edu/registrar/about-us/staff.php
General: Completed forms:
|
408-283-7500 |
In person (join the line via QLess): Tuesday - Thursday: 9:00 am - 2:00 pm Virtual Drop-ins (Join the line via QLess): Tuesday - Thursday: 9:00 am - 10:00 am | 2:00 pm - 3:00 pm
|
Monday and Friday: Tuesday - Thursday: 10:00 am - 2:00 pm |
| Peer Connections | 408-924-2587 |
Monday - Friday: 8:30 am - 4:30 pm phones and email are available In person and virtual tutoring and mentoring appointments will be available. Schedules vary by subject/service. Please visit sjsu.edu/peerconnections/about/appointment.php to learn about making an appointment. If students have Supplemental Instruction sessions, those will be communicated in the classes with SI Leaders. Study Hall space is available from 9:00 am - 4:30 pm Monday through Friday in the Peer Connections space. Please enter through the side door on San Fernando Street. |
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| Student Outreach and Recruitment | 408-924-2564 |
In person (join the line via QLess) drop in counseling hours: Monday - Friday: 9:00 am - 4:30 pm Virtual Front Desk (at sjsu.edu/soar): -Monday: 1:00 pm - 4:30 pm -Tuesday: 9:00 am to noon | 1:00 pm - 4:30 pm -Thursday: 9:00 am to noon | 1:00 pm - 4:30 pm -Friday: 1:00 pm - 4:30 pm Welcome Center: 9:00 am - 4:30 pm |
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| Undergraduate Admissions | 408-283-7500 (press 1 for Admissions) |
In person (join the line via QLess): Monday - Thursday: 8:15 am - 4:45 pm Friday: 9:00 am - 4:30 pm Virtual Drop-ins (Join the line via QLess): Monday, Wednesday, and Thrusday: 10:00 am - 2:00 pm |
Monday - Friday 9:00am - noon | |
