Contacting Departments

 

Due to the County of Santa Clara shelter in place order, the Student Services Center (where most of the Enrollment Management services are offered) is closed. But the services provided in the Student Services Center (SSC) are available online for students who need assistance. Below is information on how to contact each department in the SSC virtually, ensuring safe distancing.

 Department  

 Contact  

 Phone  

 Hours  

 LiveChat  

         
 Academic Advising &   Retention Services

sjsu.edu/aars

General questions/
Completed forms: academic.advising@sjsu.edu

 

 

Monday - Friday
9:00am - 4:30pm

 Monday - Thursday 
 10:00am - noon |   2:00 - 6:00pm

 

 Friday
 10:00am - noon |   2:00 - 4:00pm

         
 ASPIRE/McNair

ASPIRE:
sjsu.edu/aspire
aspirestudents@gmail.com

McNair:
sjsu.edu/mcnair
mcnairsjsu@gmail.com

 408-924-2540

Monday - Friday 
9:00am - 5:00pm

 
         
 Bursar’s Office

sjsu.edu/bursar

General questions:  
bursar@sjsu.edu

Cashier questions:
cashierbanking@sjsu.edu

SJSU ID questions:
myid@sjsu.edu

 408-924-1601

Monday - Friday 
9:00am - 3:00pm

 Monday - Thursday 
 10:00am - noon

 

 Friday
 1:00 - 3:00pm

         
 Financial Aid &     Scholarship Office

sjsu.edu/faso
fao@sjsu.edu

 408-283-7500 Monday - Friday 9:00am - 4:00pm  Monday - Friday 
 10:00am - 3:00pm
         

 Graduate Admissions   & Program Evaluations

Staff:
sjsu.edu/gape/about_us/staff 

Admissions:
admissions@sjsu.edu

Current Students:  graduate@sjsu.edu

 

 408-283-7500   (press 1 for   Admissions)

Monday - Friday
9:00am - 4:00pm

 Monday - Thursday   9:00 am - noon |   2:00 - 4:00pm   

 

 Friday
 9:30am - noon |   2:00 - 4:00pm

         
 New Student and Family   Programs

Freshmen:
frosh-orientation@sjsu.edu   

Transfer:
transfer-orientation@sjsu.edu  

Parents/Family:  mystudentis@sjsu.edu

  Monday - Friday 9:00am - 5:00pm

 

 Monday - Friday   9:00am - Noon |
1:00 - 4:00pm 

         
 Office of the Registrar

sjsu.edu/registrar

Staff: sjsu.edu/registrar/about-us/staff.php

 

General:
registrar@sjsu.edu

Completed forms:
records-regist@sjsu.edu

 

 408-283-7500 Monday - Friday 9:00am - 4:00pm  Monday - Friday 
 9:00am - 4:00pm
         
Peer Connections

peerconnections@sjsu.edu

408-924-2587 Monday - Friday 8:30am - 4:30pm  
         
 Student Outreach and   Recruitment 

sjsu.edu/soar
outreach@sjsu.edu

 

Monday - Friday 9:00am-12:00pm
1:00pm-4:30pm

 
         
 Undergraduate   Admissions

sjsu.edu/admissions
admissions@sjsu.edu

 408-283-7500   (press 1 for   Admissions)

Monday-Friday
9:00am - 4:00pm

 Monday - Thursday   9:00am - noon |
 2:00 - 4:00pm   

 

 Friday
 9:00am - noon |   2:00 - 4:00pm