Contacting Departments

 

The services provided in the Student Services Center (SSC) are available in a mix of modalities for students who need assistance. Below is information on how to contact each department in the SSC virtually and in-person. To join the queue (line) for any type of services, please use QLess.

 Department  

 Contact  

 Phone  

 Hours  

 LiveChat  

         
 Academic Advising &   Retention Services

sjsu.edu/aars

General questions/
Completed forms: academic.advising@sjsu.edu

 

 

In person (join the line via QLess): Tuesday - Thursday
9:00 am - 2:00 pm

Virtual Drop-Ins (Join the line via QLess):

Monday: 10:30 am - 3:00 pm

Tuesday - Thursday: 1:30pm - 4:30pm

Friday: 9:00am - noon and 1:30pm  - 3:00pm

 Monday - Thursday 
 10:00 am - noon |   2:00 - 4:00 pm

 Friday
 10:00 am - noon |   2:00 - 4:00 pm

         
 ASPIRE/McNair

ASPIRE:
sjsu.edu/aspire
aspire-program@sjsu.edu

McNair:
sjsu.edu/mcnair
mcnair-program@sjsu.edu

 408-924-2540

In-person hours will be available after August 16

Virtual Drop-Ins (Join the line via QLess): Wednesday noon - 1:30 pm

 
         
 Bursar’s Office

sjsu.edu/bursar

General questions:  
bursar@sjsu.edu

Cashier questions:
cashierbanking@sjsu.edu

SJSU ID questions:
myid@sjsu.edu

Monday - Friday:

9:00am - 4:00pm 

408-924-1601

In person (join the line via QLess): 

Tuesday - Thursday: 9:00 am - 2:00 pm

Appts Only for Tower Card (make an appt via QLess): 

Tuesday - Thursday: 9:00 am - 2:00 pm

 Monday - Friday: 
 7:30 am - noon and 1:00 pm - 4:00 pm

         
 Financial Aid &     Scholarship Office

sjsu.edu/faso
fao@sjsu.edu

Monday - Friday 8:15 am - 4:45 pm 

408-283-7500

In person (join the line via QLess): 

Monday - Friday: 9:00 am - 4:00 pm

Virtual Drop-Ins (Join the line via QLess): Friday: 10:00 am - 3:00 pm

 Monday - Friday:
12:00 pm - 4:00 pm
         

 Graduate Admissions   & Program Evaluations

Staff:
sjsu.edu/gape and sjsu.edu/admissions/graduate 

Admissions:
admissions@sjsu.edu

Current Students:  graduate@sjsu.edu

 

 408-283-7500   (press 1 for   Admissions)

Monday - Thursday: 8:15 am - 4:45 pm

Friday: 9:00 am - 4:30 pm

In-person walks in at Window G in the Student Services Center

Monday - Friday   9:00am - noon |
 2:00 - 4:00pm    

 

 

         
 New Student and Family   Programs

Freshmen:
frosh-orientation@sjsu.edu   

Transfer:
transfer-orientation@sjsu.edu  

Parents/Family:  mystudentis@sjsu.edu

 408-924-5972

In person (join the line via QLess) will be available beginning August 10: 

Tuesday - Thursday: 10:00 am - 2:00 pm

 

 Monday - Friday   9:00 am - Noon |
1:00 - 4:00 pm 

         
 Office of the Registrar

sjsu.edu/registrar

Staff: sjsu.edu/registrar/about-us/staff.php

 

General:
registrar@sjsu.edu

Completed forms:
records-regist@sjsu.edu

 

 408-283-7500

In person (join the line via QLess): 

Tuesday - Thursday: 9:00 am - 2:00 pm

Virtual Drop-ins (Join the line via QLess):

Tuesday - Thursday: 9:00 am - 10:00 am | 2:00 pm - 3:00 pm

 

 Monday and Friday: 
 9:00 am - 4:00 pm

Tuesday - Thursday: 10:00 am - 2:00 pm

         
Peer Connections

sjsu.edu/peerconnections

peerconnections@sjsu.edu

408-924-2587

Monday - Friday: 8:30 am - 4:30 pm phones and email are available

In person and virtual tutoring and mentoring appointments will be available. Schedules vary by subject/service. Please visit sjsu.edu/peerconnections/about/appointment.php to learn about making an appointment.

If students have Supplemental Instruction sessions, those will be communicated in the classes with SI Leaders.

Study Hall space is available from 9:00 am - 4:30 pm Monday through Friday in the Peer Connections space. Please enter through the side door on San Fernando Street.

 
         
 Student Outreach and   Recruitment 

sjsu.edu/soar
outreach@sjsu.edu

 408-924-2564

In person (join the line via QLess) drop in counseling hours: 

Monday - Friday: 9:00 am - 4:30 pm

Virtual Front Desk (at sjsu.edu/soar):

-Monday: 1:00 pm - 4:30 pm

-Tuesday: 9:00 am to noon | 1:00 pm - 4:30 pm

-Thursday: 9:00 am to noon | 1:00 pm - 4:30 pm

-Friday: 1:00 pm - 4:30 pm

Welcome Center: 9:00 am - 4:30 pm

 
         
 Undergraduate   Admissions

sjsu.edu/admissions
admissions@sjsu.edu

 408-283-7500   (press 1 for   Admissions)

In person (join the line via QLess): 

Monday - Thursday: 8:15 am - 4:45 pm

Friday: 9:00 am - 4:30 pm

Virtual Drop-ins (Join the line via QLess):

Monday, Wednesday, and Thrusday: 10:00 am - 2:00 pm

 Monday - Friday   9:00am - noon |
 2:00 - 4:00pm