Contacting Departments

The services provided in the Student Services Center (SSC) are available in a mix of modalities for students who need assistance. Below is information on how to contact each department in the SSC virtually and in-person. To join the queue (line) for any type of services, please use QLess.

 Department  

 Contact  

 Phone  

 Hours  

 LiveChat  

         
         
 ASPIRE/McNair

ASPIRE:
sjsu.edu/aspire

Email:
aspire-program@sjsu.edu

McNair:
sjsu.edu/mcnair

Email:
mcnair-program@sjsu.edu

 408-924-2540

In person:

Monday - Thursday: 9:00 am - 4:00 pm

Friday: 9:00 am - 3:00 pm

 

Virtual Drop-Ins (Join the line via QLess):

Monday - Thursday: 9:00 am - 4:00 pm

Friday: 9:00 am - 3:00 pm

 
         
 Bursar’s Office

sjsu.edu/bursar

General questions:  
bursar@sjsu.edu

Cashier questions:
cashierbanking@sjsu.edu

SJSU ID questions:
myid@sjsu.edu

Monday - Friday:

9:00 am - 4:00 pm 

408-924-1601

In person (Join the line via QLess): 

Monday - Thursday: 8:15 am - 4:30 pm

Friday: 9:00 am - 4:30 pm

Monday and Wednesday:

1:00 pm - 3:00 pm

Tuesday and Thursday:

7:30 am - 10:00 am

Friday:

9:00 am - 12:00 pm

         
 Financial Aid &     Scholarship Office

sjsu.edu/faso

Email:
fao@sjsu.edu

Monday - Friday: 8:15 am - 4:45 pm 

408-283-7500

In person (Join the line via QLess): 

Monday - Friday: 9:00 am - 4:00 pm

Virtual Drop-Ins (Join the line via QLess):

Friday: 10:00 am - 3:00 pm

Monday - Friday:
12:00 pm - 4:00 pm
         

 Graduate Admissions   & Program Evaluations

Staff:
sjsu.edu/gape and sjsu.edu/admissions/graduate 

Admissions:
admissions@sjsu.edu

Current Students:  graduate@sjsu.edu

 

 408-283-7500   (press 1 for   Admissions)

Monday - Thursday: 8:15 am - 4:45 pm

Friday: 9:00 am - 4:30 pm

In-person walk-ins at Window G in the Student Services Center

Monday - Friday:

9:00 am - 12:00 pm & 2:00 pm - 4:00 pm    

 

 

         
 New Student and Family   Programs

Freshman:
frosh-orientation@sjsu.edu   

Transfer:
transfer-orientation@sjsu.edu  

Parents/Family:  mystudentis@sjsu.edu

All other inquiries:

newspartans@sjsu.edu

 408-924-5972

Monday - Friday: 9:00 am - 4:00 pm

 

Monday - Friday:

9:00 am - 12:00 pm & 1:00 pm - 4:00 pm 

         
 Office of the Registrar

sjsu.edu/registrar

Staff: sjsu.edu/registrar/about-us/staff.php

 

General:
registrar@sjsu.edu

Completed forms:
records-regist@sjsu.edu

 

Monday - Friday: 9:00 am - 4:00 pm 

408-283-7500

In person (Join the line via QLess): 

Monday - Thursday: 8:15 am - 4:45 pm

Friday: 9:00 pm - 4:30 pm

In-person walk-ins at Window R in the Student Services Center

Monday - Friday: 
10:30 am -11:30 am &

2:00 pm - 3:00 pm

         
Peer Connections

sjsu.edu/peerconnections

Email:

peerconnections@sjsu.edu

408-924-2587

Monday - Wednesday: 9:00 am - 5:00 pm

Thursday - Friday: 9:00 am - 4:00 pm

In-person and virtual tutoring and mentoring appointments are available. Schedules vary by subject/service. Some night and weekend times are available.

Please visit sjsu.edu/peerconnections/about/appointment.php to learn about making an appointment.

If students have Supplemental Instruction sessions, those will be communicated in the classes with SI Leaders.

Study Hall space is available in the Peer Connections space. Please enter through the side door on San Fernando Street.

 
         
 Student Outreach and   Recruitment 

sjsu.edu/soar

Email:

outreach@sjsu.edu

 408-924-2564

In person (Join the line via QLess) drop in counseling hours: 

Monday - Friday: 9:00 am - 4:30 pm

 

Virtual Front Desk (at sjsu.edu/soar):

Monday & Friday:

1:00 pm - 4:30 pm

Tuesday - Thursday:

9:00 am to 12:00 pm & 1:00 pm - 4:30 pm

Welcome Center: 9:00 am - 4:30 pm

 
         
 Undergraduate   Admissions

sjsu.edu/admissions

Email:
admissions@sjsu.edu

 408-283-7500   (press 1 for   Admissions)

In person (Join the line via QLess): 

Monday - Thursday: 8:15 am - 4:45 pm

Friday: 9:00 am - 4:30 pm

Virtual Drop-ins (Join the line via QLess):

Monday, Wednesday, and Thursday: 10:00 am - 2:00 pm

Monday - Friday:

9:00 am - 12:00 pm & 2:00 pm - 4:00 pm