San José City Annual Report

The City of San Jose - Annual Report on City Services 2017-2018 [pdf] contains summary information, including workload and performance results. This report provides performance data on the cost, quantity, quality, timeliness, and public opinion of City services with historical trends and comparisons to targets and other cities. The City Auditor’s Office selected and reviewed performance data to provide assurance and present a fair picture of the San José’s performance. This is not intended to thoroughly analyze those results, but instead looks into the insights of the service results. We identified as the most useful, relevant, and accurate indicators of City government performance that would be of general interest to the public. City officials and staff members make sure they make management decisions and report to the public on the state of City departments, programs, and services.

The data is password protected - contact Institutional Research for access.