Michelle Takemoto

Staff UX Researcher
Experience Organization

ServiceNow

Michelle Takemoto graduated from UC San Diego in 2007 with a bachelor’s degree in both Cognitive Science and Psychology. She completed her PhD through the Joint Doctoral Program in Public Health at UCSD and SDSU with an emphasis on human behavior. Following her PhD, Michelle completed a two-year post-doctoral fellowship funded by the American Heart Association focused on promoting successful aging in the older adult population through increased preventive health including increasing physical activity and decreasing sedentary behavior. After her fellowship, Michelle transitioned into a User Experience research position at ServiceNow, and the goal of her research was creating the ideal user experience for product documentation to help users find the information they need efficiently and effectively. Currently, Michelle is the lead researcher for the Virtual Agent solution where she is aiming to understand how customers use the product and any pain points with the experience.