Students

• What if my access to the e-form is denied?

  E-forms are only available to F-1 and J-1 students and scholars.  If you are in another visa type you will not have access to e-forms. 

  Troubleshoot the following prior to contacting the ISSS office. 

  1. You might have issues logging in one.sjsu.edu or SJSU DUO authentication. Please create a ticket to the IT Help Desk to resolve your login issue. 
  2. Our e-forms work great in Google Chrome. Please always use Google Chrome for iSpartan. 
  3. Open an incognito or private browser window. 
• What if I do not receive my Limited Access PIN in my personal email?
  A: The PIN is sent to your personal email as provided in your MySJSU account. If you no longer have access to that email, please contact ISSS. 
• What should I do if I had submitted an e-form to the wrong Academic Advisor?

  We encourage you to discuss the matter with your academic advisor prior to submitting your e-form.  Check with your department about who is the appropriate advisor to receive and review your e-form. Log-in to retrieve the e-form you had submitted, do the following:
  
  

  1. Click the "Cancel" button at the bottom of the E-Form
  2. Complete a new e-form request
  3. Please note, taking this action may reset your place in the application processing queue. 
• What if I received an error message (eg. Bad Request) that my e-form cannot be submitted successfully?
   Check the following criteria.

  1. The size of each uploaded document must be less than 500KB.
  2. The name of your attachment must not contain any special characters (eg. |, &, *).
• My e-form has been approved. How do I submit a new e-form for the next semester?

  A: Go to the bottom e-form and click “New”.  It will allow you to complete a new eform.