Patient Rights

The entire SJSU Student Health Center staff is dedicated to providing health care services with constant attention to the following:

Patient Bill of Rights

To be treated with respect, consideration and dignity
To be given privacy during discussion, check in, evaluation, and treatment
To access interpretation services
To be provided information concerning your diagnosis, evaluation, treatment and prognosis or if it is medically advisable, to have the information provided to a person designated by you or to a legally authorized person
To have the opportunity to participate in decisions involving your health care unless it is contraindicated for medical reasons
To voice any comments, feedback, or grievances through the input box at the Student Wellness Center addressed to the Student Health Center Director
To change providers if other providers are available
To be informed of Student Health Center's policies regarding your rights and responsibilities and availability of service
To refuse treatment at any time
To learn more information on health care consumer protections from the Medical Board of California
To refuse to participate in research

To present accurate identifying information
To arrive on time for appointments and to cancel appointments ahead of time so that other patients may utilize that time
To ask for clarification whenever information or instructions are not understood
To know the name of your health care professional
To provide complete and accurate information to the best of your ability about your health, any medications taken, including over-the-counter products and dietary supplements, and any allergies or sensitivities
To follow the agreed-upon treatment plan prescribed by your provider and participate in your care
To provide, if possible, a responsible adult to transport you from the Student Health Center and remain with you as directed by the provider
To pay for services received
To behave respectfully towards all health care professionals and staff, as well as other patients and visitors and in conformity with San Jose State University's Student Code of Conduct. Behavior not consistent with the Student Code of Conduct can result in referral to other university offices.
To bring a picture I.D. to every visit