Refer a Student
When to Refer a Student
Even though a student asks you for help with a problem and you are willing to help, there are circumstances when you should suggest other resources:
- You are not comfortable in handling the situation.
- The help necessary is not your expertise.
- Personality differences may interfere with your ability to help.
- You know the student personally (friend, neighbor, friend of a friend) and think you may not be objective enough to help.
- The student is reluctant to discuss the situation with you.
- You feel overwhelmed or pressed for time.
How to Make a Referral
- Be frank with the student about the limits of your time, ability, expertise, and/or objectivity.
- Let the student know that you see their strengths and motivation, and that getting assistance from a professional resource will help them get closer to their goals.
- Assure them that many students seek help over the course of their college career.
- Assist the student in choosing the best resource.
- Try to help the student know what to expect if they follow through on the referral.
- Consider whether you or the student or both should make the initial contact.
What to Say
- "We all need some kind of help at some time.”
- "Counseling has been helpful to many others like yourself. You can try it and see if it helps."
- "If you don't feel comfortable talking to me about these matters, perhaps you would find it easier to talk to a counselor, privately and confidentially."
- “We can call Counseling and Psychological Service together or I can walk over with you if you'd like.”
Consultation is Available
If you have concerns about a student, please contact Counseling and Psychological Services (CAPS) for consultation. We are located in the Student Wellness Center, Third Floor, Room 300B. You can also give us a call at 408-924-5910.
Some of the ways CAPS might help:
- Assess the seriousness of the situation;
- Suggest potential resources;
- Find the best way to make a referral;
- Clarifying your own feelings about the student and the situation.
All students have to do is walk-in and ask to be seen. We always have someone on duty to meet as soon as possible with students who come in. The counselor will talk with the student and make plans for further appointments as needed. If you accompany a student to our office, please let the receptionist know, and we will assist you immediately.